Help desk specialist Jobs in North York, ON

Job Title : Trading Desk Specialist

About the Company :

Join a forwardthinking AIdriven cryptocurrency exchange operating in Canada and Australia. Our client is at the forefront of the Fintech / Blockchain / Crypto market leveraging advanced compliance technology and robust security protocols to offer seamless automated trading experiences. Catering to both retail and business clients they provide a usercentric platform for crypto exchanges deposits and withdrawals. As part of a globally regulated group the company operates under the strict oversight of Canadian and Australian financial authorities ensuring secure and compliant operations across multiple regions.

Position Overview :

We are seeking a motivated Trading Desk Specialist with a passion for ensuring seamless fiat and cryptocurrency transactions. In this role youll handle the full payment lifecyclefrom execution to reconciliationworking closely with banks and thirdparty providers to resolve any issues and improve efficiency. Youll play a key role in ensuring regulatory compliance while delivering excellent service to customers.

Key Responsibilities :

Execute and monitor daily fiat and cryptocurrency payments (onramp and offramp) for a global customer base.

Reconcile payment flows ensuring all funds are accurately credited and debited.

Monitor and resolve transaction issues or bottlenecks collaborating with banks and thirdparty payment providers to maintain smooth payment operations.

Ensure compliance with AML KYC and other regulatory requirements related to payments.

Provide timely and efficient customer support for paymentrelated queries troubleshooting transaction errors when needed.

Assist in the integration of new payment methods and gateways to expand service offerings.

Prepare timely and accurate reports on payment operations for management review.

Continuously improve and optimize payment processing procedures to enhance efficiency and reduce costs.

Manage access to banking systems and employee / client databases.

Handle daily client payment requests in both crypto and fiat currencies.

Trade between fiat and crypto as part of desk operations.

Requirements :

Minimum 1 year of experience in payment processing or trading operations.

Familiarity with credit card Interac and other payment processing systems as well as knowledge of trading desk operations .

Strong understanding of cryptocurrency and blockchain technology .

Familiarity with bank payment networks and cryptocurrency wallets .

Excellent analytical and problemsolving skills to troubleshoot payment issues effectively.

Strong attention to detail and a commitment to accuracy in transaction processing.

Compensation :

65100K with potential bonuses based on seniority and performance.

Location : Remote

Elevate Your Career :

If you are passionate about payments and eager to be part of a team revolutionizing the world of cryptocurrency we encourage you to apply. Join a company where your work will have a direct impact on the future of digital finance. Our client is an equalopportunity employer that values diversity and is committed to fostering an inclusive work environment.