Key Account Manager

Key Account Manager

Cambridge, ON, Canada Req #3955 February 15, 2024

Find Your Limitless with Reliance By joining Reliance as a Strategic Account Manager you’ll become an important team member and will be provided with the tools you need to succeed.

We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways.

If you’re ready to find your limitless join us!

What will you do?

• Exceeds assigned growth targets and performance KPI’s within territory.
• Executes Reliance’s 6-step sales process (prospect, qualify, align, propose, negotiate, close) to build and sustain a sales pipeline required to consistently deliver above target performance.
• Develops, proposals and closes winning account sales strategies to generate new Property Management customer acquisitions and more deeply penetrate existing customer share of wallet.
• Is the primary contact for all Key Account customers assigned to their portfolio and provides specific sales support as required.
• Actively utilizes the CRM software to record sales pipeline and activity metrics to maximize performance outcomes.
• Analyzes the competitive landscape and leverages knowledge to improve winning account sales strategy.
• Provides regular reporting and updates on a Property Management sales pipeline progress to be leveraged in forecasting and large deal implementation planning
• Collaborates cross-functionally with Reliance stakeholders to prepare winning account strategies that align with organizational goals, guidelines and objectives
• Works cross-functionally with Reliance stakeholders to facilitate efficient implementation of new agreements and / or new opportunities secured through assigned existing customer portfolio.
• Participates in industry and customer related events / tradeshows to network, target new prospects, identify market trends and needs relevant to assigned customers
• Provides exceptional service to all new and existing customers
• Develops and maintains in-depth knowledge of Reliance’s Property Management value proposition, including products and services offered and the value they create

What do we offer?

• A generous compensation plan consisting of base and bonuses
• A comprehensive benefits package and group savings plan
• Ongoing leadership, training, and support
• Cross-functional career opportunities
• Relocation opportunities
• Constant internal promotional opportunities
• Individualized career progression plans
• 3- week Training Program

What do you bring?

• Minimum 5+ years of direct selling sales experience within a business to business environment
• 2+ years of successful enterprise experience Account Management and New Customer Acquisition
• Bachelor’s degree or college diploma in a related field
• Proven track record of success exceeding sales quotas and sales metrics
• Results-driven individual who takes initiative and accountability to continuously improve business outcomes
• Strong leadership skills with ability to influence without authority
• Superior communication and interpersonal skills
• Strategic critical thinker and problem-solver who demonstrates agility in the face of change
• Ability to work well in a cross functional business structure where collaboration and coordination between departments is critical to success
• Industry knowledge and / or experience working within HVAC industry is an asset

Why Reliance? Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America.

Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.

Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures.

It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.