Bilingual (en/fr) claims advisor- (saint john, nb, halifax or markham)

Lieu de travail : Canada

Canada

Horaire :

Secteur d’activité :

TD Assurance

Détails de la rémunération :

Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat, nous vous encourageons à avoir une conversation franche avec un membre de notre équipe des RH et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.

Description du poste :

KEY ACCOUNTABILITIES

CUSTOMER

• Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process.
• Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the ongoing improvement of the overall customer experience.
• Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate.
• Demonstrate flexibility to be able to change activities based on customer and business needs.
• Create a legendary customer experience at every interaction and look for ways to contribute to ongoing improvement of the overall customer experience.

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation.
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary.
• Contribute to business objectives for Operational Excellence.
• Support the timely and accurate completion of business processes and procedures.
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
• Identify, suggest and actively participate in process improvement opportunities.
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others.
• Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest.
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends / developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities;

provide training, coaching and / or guidance as appropriate.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand champion for the business area / function and the bank, both internally and / or externally.

BREADTH & DEPTH

• Apply foundational level of knowledge to handle routine with minimum risk.
• Handle some limited situations for Core Auto, Life & Health, and Residential claims.
• Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit.
• Complete work within specifically defined parameters with guidance / direction from management as necessary.
• Leverage the Claims Resources Team to make file decisions on liability and assessment.
• Intermediate level knowledge with some form of related training and / or related experience or skills; Industry accreditation and training generally required.
• Typically reports into a Team Manager.

EXPERIENCE & EDUCATION

• Fully Bilingual English and French.
• College / University degree.
• 2+ years relevant experience.

À propos de nous

En tant que partie intégrante du Groupe Banque TD, l’une des institutions financières les plus importantes du Canada, nous prenons soin des familles canadiennes en leur permettant d’obtenir facilement les meilleurs conseils, une protection et un soutien hors pair lorsqu’elles en ont besoin, en tout temps.

TD Assurance offre une vaste gamme de produits, y compris les assurances générales et Vie et Santé. Plus de quatre millions de clients nous font confiance.

En tant que plus important assureur offrant des produits destinés directement aux consommateurs au Canada, nous innovons sans cesse et offrons des possibilités de carrière passionnantes et gratifiantes à notre personnel dans l’ensemble du pays.

Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier.

La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance.

Renseignements supplémentaires :

Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle.

Veuillez noter que ce poste est assujetti à la réglementation provinciale en matière d’emploi. Il est essentiel de mentionner que chaque province et territoire du Canada peut avoir sa propre réglementation et ses propres exigences.

Exigences linguistiques :

N / A

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