The Role
As an energetic, self-driven individual you will
- Resolve delinquent accounts (1 to 30 days) through collections / alternate arrangements
- Work with homeowners to prevent future arrears
- Resolve homeowner inquiries pertaining to :
- Lapsed Home Insurance
- Condominium and Tax Arrears
- Shortfalls at Payout
Handle Inbound Calls and Emails to Resolve Mortgage Arrears
- Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgages
- Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrears
- Maintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and efficient manner
- Decide when collection efforts have been exhausted and transfer the file to the Senior Default Administrator for initiation of legal action
- Occasionally initiate outbound calls to cure on a case-by-case basis for resolution of the mortgage arrears
What You Bring To The Team
- Bilingual French and English is required
- You may have collections experience in a residential mortgage servicing industry
- You have experience with outlook, MS word, and excel
- You thrive on creating and fostering strong homeowner and team relationships
- You are agile and can work in a dynamic fast-paced environment
- You love making decisions and solving homeowner issues keeping in mind both the organization and the homeowners
Bilingual Customer Service (EN/FR) - Work from home - for Roadside Assistance Company
Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home!. Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This great work-from-hom...
Bilingual French Customer Service Representatives
S'assurer que les informations confidentielles ne sont pas demandées ou divulguées sans le consentement du client et préserver la confidentialité des informations client. Viser à la résolution du premier appel et répondre aux questions des clients en les suivant dans le Système Clients et en expliqu...
Bilingual (EN/FR) Service Delivery Manager
Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Bilingual (EN/FR) Service Delivery Manager to steer our ship towards new horizons. Service Manager, Manager, Bilingual, Custo...
Bilingual French Customer Service Representative Remote
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...
Bilingual Customer Service Representative (English/ French)
They are looking to bring in a Bilingual Customer Service Representative with strong written and verbal skills in French. Maintain customer relationships through handling customer complaints by; Trouble shooting all customer related service issues and providing an optimal resolution to satisfy the c...
Bilingual Customer Service Representative
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...
Bilingual Customer Service Representative/ Représentant(e) bilingue du service à la clientèle, Centre du Service des risques des particuliers
Le Représentant au service à la clientèle doit établir de bonnes relations avec les courtiers en offrant des conseils et de l’information sur les produits et services Chubb, en réglant des problèmes, en effectuant de la vente croisée ou de la vente de gamme supérieure, par téléphone et par courriel....
Customer Service Representative - Bilingual (French and English)
Applies subject matter expertise and technical subject matter expertise to the customer service functions in order to ensure customer service is delivered to institution customers. The incumbent serves as first point of customer contact regarding such matters as order management, product complaints,...
Customer Service Coordinator (Bilingual)
Provide prompt, accurate, and friendly customer service to our brokers and insureds. Bilingual in French & English . Call Centre environment and/or Accounts Receivable. Review & amend payment schedules. ...
Bilingual customer service representative- French/english
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...