Talent.com
Bilingual (FR/EN) Inbound Customer Service - Early Collections
Bilingual (FR/EN) Inbound Customer Service - Early CollectionsMCAP • Toronto, ON, CA
Les candidatures ne sont plus acceptées
Bilingual (FR / EN) Inbound Customer Service - Early Collections

Bilingual (FR / EN) Inbound Customer Service - Early Collections

MCAP • Toronto, ON, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

The Role

As an energetic, self-driven individual you will

  • Resolve delinquent accounts (1 to 30 days) through collections / alternate arrangements
  • Work with homeowners to prevent future arrears
  • Resolve homeowner inquiries pertaining to :
  • Lapsed Home Insurance
  • Condominium and Tax Arrears
  • Shortfalls at Payout

Handle Inbound Calls and Emails to Resolve Mortgage Arrears

  • Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgages
  • Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrears
  • Maintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and efficient manner
  • Decide when collection efforts have been exhausted and transfer the file to the Senior Default Administrator for initiation of legal action
  • Occasionally initiate outbound calls to cure on a case-by-case basis for resolution of the mortgage arrears

    • What You Bring To The Team

  • Bilingual French and English is required
  • You may have collections experience in a residential mortgage servicing industry
  • You have experience with outlook, MS word, and excel
  • You thrive on creating and fostering strong homeowner and team relationships
  • You are agile and can work in a dynamic fast-paced environment
  • You love making decisions and solving homeowner issues keeping in mind both the organization and the homeowners
    • Créer une alerte emploi pour cette recherche

    Bilingual Customer Service • Toronto, ON, CA

    Offres similaires
    Collection Associate - Bilingual

    Collection Associate - Bilingual

    Imperial PFS Canada • Toronto, ON, Canada
    Temps plein
    Apply today for an opportunity to join one of North America’s top insurance premium financing companies.Since 1977, our company has grown to more than 500 Associates and 30 locations across t...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Full Time French Bilingual Collections Agent - Experience Required

    Full Time French Bilingual Collections Agent - Experience Required

    ABL Careers • Toronto, ON, Canada
    Temps plein +1
    Upcoming Positions In 2026 Full Time Positions Available! French Bilingual Collection / Banking Call Center Openings! Remote! Work from home Are you fluent in both French English? Do you have experie...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Retail Associate - Canadian Coin & Currency

    Retail Associate - Canadian Coin & Currency

    Canada Gold • Richmond Hill, ON, Canada
    Temps plein +1
    Canadian Coin & Currency serves a national customer base from our primary showroom located.As Canadas largest collector coin retailer, the company operates. Canadian Coin & Currency is also ...Voir plus
    Dernière mise à jour : il y a 2 jours • Offre sponsorisée
    Bilingual Collection and Recovery Agent

    Bilingual Collection and Recovery Agent

    Iceberg Finance Group • Toronto, ON, Canada
    Temps plein
    Leader in specialized and alternative financing, Iceberg Finance has experienced exceptional growth over the past few years. Finalist in 2022 and 2023 as a top lender according to the Canadian Lende...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Insurance sales / customer service rep

    Insurance sales / customer service rep

    Cheryl Moulton Insurance Agency • Markham, ON, Canada
    Temps plein
    Are you looking for a fun and rewarding career in the insurance industry? Join our small, busy, dynamic insurance agency where we value teamwork, growth, and providing exceptional service to our cl...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Customer Service / Order Entry

    Customer Service / Order Entry

    JL International • Richmond Hill, ON, Canada
    Temps plein
    Position : Customer Service Region : &nbs...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Part Time Sales Associate - Canada - Upper Canada Mall

    Part Time Sales Associate - Canada - Upper Canada Mall

    Build-A-Bear Workshop Canada, LTD • Newmarket, ON, Canada
    Temps partiel
    Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience. Provide exceptional guest service by assisting guests in c...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Insurance Sales Account Advisor | Bilingual

    Insurance Sales Account Advisor | Bilingual

    Jason Ji Insurance And Financial Services Ltd. • Richmond Hill, ON, Canada
    Temps plein
    Insurance Sales Account Advisor.Location : Richmond Hill, Ontario.Full-Time | In-Office with Hybrid Potential.Build a Meaningful Career with Unlimited Potential. Are you driven, people-focused, and p...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Arabic Bilingual Customer Service - Visa Application Centre - Toronto (6 months contract)

    Arabic Bilingual Customer Service - Visa Application Centre - Toronto (6 months contract)

    VFS Services USA • Toronto, ON, Canada
    Temporaire
    VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Bilingual French / English Customer Service Agent-REMOTE New Brunswick Area

    Bilingual French / English Customer Service Agent-REMOTE New Brunswick Area

    Contact Centre Growth Corp Inc • Toronto, ON, Canada
    Télétravail
    Temps plein
    REMOTE Bilingual French / English Customer Service Agent.Job Type : Full Time – Work from Home.Required Availability : Monday to Sunday 7 : 00am to 10 : 00pm CST. Location : Currently, this position ma...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Manager, Post Collection Recycling Operations - Remote Toronto, Ontario Canada

    Manager, Post Collection Recycling Operations - Remote Toronto, Ontario Canada

    Circular Materials • Toronto, ON, Canada
    Télétravail
    Temps plein
    Reporting to the Senior Manager, National Post Collection Operations, the Manager, Post Collection Operations - ON will work directly with post collection service providers and Circular Materials (...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Bilingual Counselling Assistant

    Bilingual Counselling Assistant

    VentureTech Solutions • North York, ON, Canada
    Temps plein
    Customer Service Representative.Office is located in North York, Toronto.Work with the clients and mutual creditors of Consolidated Credit Counseling Solutions of Canada in the areas of consumer cr...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Associé au service à la clientèle bilingue / Bilingual Customer Service Associate

    Associé au service à la clientèle bilingue / Bilingual Customer Service Associate

    Uniqlo Canada • Toronto, ON, Canada
    Temps plein
    Titre du poste : Associé au service à la clientèle bilingue (temps plein) .Lieu : Toronto, ON - Centre d'appels - En personne, au bureau .Heures d'ouverture : ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Director, Billing & Collections

    Director, Billing & Collections

    McCarthy Tétrault • Toronto C6A, ON, Canada
    Télétravail
    Temps plein
    McCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. At McCarthy Tétrault, we offer challenging and rewarding ...Voir plus
    Dernière mise à jour : il y a 7 jours • Offre sponsorisée
    Collections Co-ordinator

    Collections Co-ordinator

    Blaney McMurtry LLP • Toronto, ON, Canada
    Temps plein
    COLLECTIONS CO-ORDINATOR Based in the heart of Toronto's financial district, Blaney McMurtry is one of Canada's premier law firms. Recognized and ranked as leaders in our field, it is in our...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Bilingual Supervisor, Transfers

    Bilingual Supervisor, Transfers

    Aviso Wealth • Toronto, ON, Canada
    Temps plein
    At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a...Voir plus
    Dernière mise à jour : il y a 15 jours • Offre sponsorisée
    Bilingual (English & Other) Insurance Sales

    Bilingual (English & Other) Insurance Sales

    Paul Karda - Desjardins Insurance Agent • Markham, ON, Canada
    Temps plein +1
    Insurance Account Representative.Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent contractor...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Guidewire Technical Lead - Billing Center - Full-time - Toronto - 2 days in office

    Guidewire Technical Lead - Billing Center - Full-time - Toronto - 2 days in office

    CorGTA • Toronto, ON, Canada
    Temps plein
    Location : Hybrid, 2x per week in office (North Toronto, ON).Pay : Up to $160,000 base + bonus, stock options, pension, benefits and company perks + 4 weeks vacation. We have a great new opportunity to ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée