The Role
As an energetic, self-driven individual you will
- Resolve delinquent accounts (1 to 30 days) through collections / alternate arrangements
- Work with homeowners to prevent future arrears
- Resolve homeowner inquiries pertaining to :
- Lapsed Home Insurance
- Condominium and Tax Arrears
- Shortfalls at Payout
Handle Inbound Calls and Emails to Resolve Mortgage Arrears
Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgagesNegotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrearsMaintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and efficient mannerDecide when collection efforts have been exhausted and transfer the file to the Senior Default Administrator for initiation of legal actionOccasionally initiate outbound calls to cure on a case-by-case basis for resolution of the mortgage arrearsWhat You Bring To The Team
Bilingual French and English is requiredYou may have collections experience in a residential mortgage servicing industryYou have experience with outlook, MS word, and excelYou thrive on creating and fostering strong homeowner and team relationshipsYou are agile and can work in a dynamic fast-paced environmentYou love making decisions and solving homeowner issues keeping in mind both the organization and the homeowners