ServiceNow Business Analyst

We are currently requesting resumes for the following position : ServiceNow Business Analyst

Resume Due Date : Tuesday, August 5th, (5 : 00PM EST)

Job ID : 25-

Number of Vacancies : 1

Level : MP4

Duration : 12 Months

Hours : 35 hours per week

Location : Brock Road, Pickering

Work Mode : % remote

Job Overview

Job Summary : We are seeking a skilled ServiceNow Business Analyst to join our team. The ideal candidate will be responsible for gathering business requirements for IT, HR, and Security Incident Response (SIR) modules, creating user stories, and ensuring adherence to the agile process. This role requires a strong understanding of ServiceNow capabilities and the ability to translate business needs into technical solutions.

Key Responsibilities :

Requirements Gathering :

• Collaborate with stakeholders across IT, HR, and SIR departments to elicit, document, and prioritize business requirements
• Conduct workshops and interviews to understand business processes and identify areas for improvement
• Ensure that requirements are clearly articulated and aligned with business objectives

User Story Creation :

Agile Process Adherence :

Documentation and Training :

Qualifications

Experience :

Education :

Technical Skills :

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to : Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.