Director, Client Care-Home & Clinical Care Programs

SUMMARY OF POSITION

Under the supervision of the Vice-President, Client Care, the Director Client Care Home and Clinical Care is responsible for the overall planning, direction, implementation, and delivery of Carefor’s home care programs, including the following services : nursing, allied health and personal support services.

The Director will be responsible for exploring new business and program development opportunities within their portfolio.

They will be required to work collaboratively with stakeholders and partner agencies throughout the Champlain region. The Director closely collaborates internally with members of the Senior Leadership Team and other key stakeholders.

KEY RESPONSIBILITIES

Operational and Organizational Responsibilities :

• Participates in the development of strategic plans for the provision of services and implementation of service and program requirements in collaboration with the leadership team.
• Implements quality management initiatives that result in visible continuous improvement and cost effectiveness.
• Promotes appropriate research programs to contribute to the identification of community needs and challenges, as well as the development of new programs and services to meet these needs.
• Leads program planning, management, and evaluation by analyzing applicable statistics and research to mobilize departmental resources in developing new and expanding existing program opportunities and assists the managers / supervisors with the use of this statistical data.
• Manages, develops, and enhances all aspects of the programs and departments within their assignment.

Managerial / Supervisory Responsibilities :

• Provides direct supervision and guidance to program managers, and supervisors.
• Provides ongoing feedback, formal performance reviews, and coaches staff to realize their potential and career aspirations.
• Responsible for building and maintaining a high performing and engaged team, including participation in recruitment, onboarding, recognition, engagement, investigative and disciplinary activities.
• Plans, directs, monitors, and coordinates the provision of resources and services required to carry out the core functions of programs within their portfolio.
• Develops and monitors compliance with Carefor Policies and Procedures
• Facilitates and oversees any third-party audits of programs to ensure effective resolution of audit findings.
• Fosters and develops collaborative relationships between departments to ensure an integrated approach to meeting business goals and objectives.
• Professionally represents the organization both externally with partners / stakeholders and internally with Senior Leadership and the Board of Directors
• Oversees partnerships with community groups involved in service delivery.
• Participates in the Management On-Call roster.

Financial Responsibilities :

• Participates in the budget planning process for programs within their portfolio.
• Provides input and expert judgment regarding expenditures and resources needed for the programs within their portfolio.
• Regularly monitors expenditures and revenues against the budget and takes corrective action when necessary.
• Reviews monthly financial reports and adjusts course as required to stay within budget targets.

Health and Safety Responsibilities :

• Functions and reports in compliance with Occupational Health and Safety Legislation, program standards, Carefor Policies & Procedures, and all other relevant legislation.
• Participates in health and safety training, including WHMIS, and applies this knowledge in the workplace.
• Ensures that all staff, volunteers, and programs operate in compliance with Occupational Health and Safety Legislation, program standards, Carefor Polices & Procedures, and all other relevant legislation.
• Performs all management duties and responsibilities as described in Occupational Health and Safety Legislation and Carefor Policies & Procedures.

QUALIFICATIONS, EXPERIENCE, CREDENTIALS

• Bachelor’s degree in Business Administration, Health Care Administration, Nursing, or related field; Master’s degree a strong asset.
• Registration with good standing as registered professional in one of Ontario’s Colleges representing the profession, or equivalent experience.
• LEAN Healthcare Management certified would be a strong asset.
• Minimum of 10 years direct work experience in a management position of progressive responsibilities
• Experience in arranging and working with community services and / or home health care delivery.
• Demonstrated experience managing external relationships including contract management, negotiations, financial management, conflict resolution, and general stakeholder / external relations.
• Developed experience managing transformations.
• Exceptional leadership and interpersonal skills.
• Strong knowledge of community and home health care policies, standards, contracts, and partnerships.
• Sound problem solving, analytical thinking, planning, and execution skills.
• Demonstrated ability to prioritize, meet tight deadlines, and work well under pressure.
• Advanced communication skills, both verbal and written
• Developed computer skills, including experience with Microsoft Office Suite
• Experience creating and managing budgets for medium to large organizations.
• Experience leading within a unionized environment.
• Bilingualism (French / English) is an asset.

WORKING CONDITIONS

Regular office environment with some flexibility for remote work

Travel to various Carefor locations will be required.