Customer Service Representative
Position Summary :
Under general supervision, enters, monitors and tracks customer purchase orders, processes debit / credit memos, maintains order information filing system, and provides knowledgeable support for assigned products.
Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order / delivery issues.
Trains or mentors lower level CSRs.
Major Accountability :
- Entering, monitoring and tracking of customer purchase orders
- Processing debit / credit memos
- Maintaining order information filing system
- Providing knowledgeable customer support for assigned products and services.
Key Tasks and Responsibilities :
- Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
- Resolves routine and more complex problems and communicates solution or requested information to the customer.
- Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
- May utilize a customer relationship application or database to record activities and research product information.
- Uses a computerized system to gather information and confirm sales prompted by incoming calls.
- May promote products / services, but does not have a sales quota.
- Work is generally routine or typically follows standard procedures.
- Communicates information that requires little explanation or interpretation.
- Provides direction and guidance to less experienced CSRs.
Specialized Skills, Knowledge and Abilities
- Possesses a good understanding of all general aspects of the job.
- Familiar with MS Office applications; ability to operate all related equipment for the role.
- Customer oriented; capable of effectively dealing with all levels of internal and external contacts
- Developed communications and interpersonal skills
- Good planning and problem solving / analytical skills
- Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
Customer Service Representative
Position Summary. Under general supervision, enters, monitors and tracks customer purchase orders.. Analyzes customer service needs and refers to other service or technical departments for follow up as..
Customer Service Representative
Are you interested in taking your Customer Service role to the next level? Do you want to be part of a.. If this sounds like you, apply now for the Customer Service position! Why do you want the job?. Pay. 20..
Customer Service Representative
Technical Knowledge Experience High School Diploma or College Diploma 1 year experience in customer service in an office environment Excellent computer skills in Microsoft suite (Excel, Word..
Customer Service Representative
Job Summary. The Customer Service Role is the foundation of our success, we value this role and could.. We are hiring Full Time and Part Time Customer Service Representatives as well as some limited contract..
Customer Service Representative
You Will Communicate with customers via phone and email Enter and check customer orders Develop.. years experience working as a customer service representative Knowledge of the office furniture industry..
Customer Service Representative
Job Description Job Description Customer Service Representative role has many daily job duties, however.. Answer incoming phone calls to schedule service appointments for customers. Write Work Orders by..
Customer Service Representative
Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies.. The Customer Service Representative provides customer service to external customers (distributors..
Customer Service Representative
Reaching customers in over 100 countries worldwide, our portfolio includes. fire detection & alarm.. Summary. The successful candidate will oversee Mircom's field services operations for the Greater..