New Patient Coordinator
docbraces has a new, exciting full-time opportunity! We are expanding and are now looking for
one Bilingual (English / French) Call Center Agent to join our Fredericton, NB team. Canadian
Orthodontic Partners support a national network of community-based clinics in delivering
personalized Orthodontic treatment. We provide an enhanced level of patient care and service
experience in our clinics putting patient care above all else. Come join a team that shares,
collaborates and learns with a vision of becoming the icon of orthodontic excellence by building
self-esteem, one beautiful smile at a time.
- Fluency in English and French is a requirement for this position.
- This position is Monday to Friday, with day and afternoon shifts between 8 : 00am to
9 : 00pm.
- Wages : Bilingual French / English - $18 / hr
- This position is an in-office role, based out of the Fredericton Call Centre.
Key Responsibilities :
Place outbound follow-up calls to warm sales leads in a consistent and professional
manner.
Receive calls from prospective patients via telephone to help them book their
consultation appointment
- Contact prospective patients who have requested a consultation appointment online
- Communicate to patients about our benefits, and values in order to schedule the
consult.
- Explain what their first consult will entail
- Reschedule patient consultation if there is a conflict
- Working with computer patient management system : look up information, data entry,
appointment scheduling
- Navigate and update multiple online tools and applications.
- Act as an advocate for our services and business model.
- Identify and overcome objections and concerns.
- Provide great customer experience that will exceed callers’ expectations.
Requirements :
- Contact Centre background preferred
- Excellent listening skills and the ability to ask probing questions, understand concerns,
and overcome objections
- Excellent interpersonal, written, and oral communication skills.
- Possess typing speed / accuracy
- Have the ability to achieve targets as required
- Effectively manage multiple priorities and adapt to change within a fast-paced business
environment
Must possess a professional and friendly attitude and be able to quickly develop a
rapport with customers over the phone.
- Ability to learn and navigate computer software quickly.