Director – EMS Dispatch, Communications, and Deployment

Your Opportunity :

Alberta Health Services (AHS) Emergency Medical Services (EMS) Dispatch Communications and Deployment is seeking an experienced and dynamic Director to lead and support a dedicated team at the Southern Communications Centre located in Calgary, Alberta.

This position reports directly to the Associate Executive Director and is accountable for providing the direction and leadership to maximize performance, manage change, ensure public safety, and meet service standards while supporting the vision, mission, and goals of AHS EMS.

The role requires the ability to effectively develop staff, lead inclusively, maintain staff psychological safety, and manage conflict.

Your demonstrated excellent communication, leadership, and relationship-building skills help you develop and maintain effective working relationships with stakeholders, key internal and external partners, and committees you collaborate with to meet organizational goals.

Description :

The Director is an expert who provides leadership, consultation, and advice across AHS EMS on projects and initiatives designed to support the EMS teams at all levels.

In this unique role, the Director collaborates with a wide variety of people inside and outside EMS, including educators, and operational, clinical, and professional leaders.

A crucial part of this role will be to identify desired outcomes, develop determined skills, and implement and monitor work plans.

The Director will act as a systems leader and change agent and is responsible for providing leadership and consultation.

Key responsibilities will be : Lead operational and strategic planning setting clear objectives and goals for EMS Dispatch Communications and Deployment.

Support the development and implementation of projects into actionable operational initiatives and work with our AHS teams, partners, and stakeholders to deploy them.

Lead planning and initiative management, delivered through a Project Management Objectives (PMO) methodology. Transform the culture to understand and utilize Change Leadership as a key to operational engagement and project implementation.

Promote, develop, and grow change management, leadership knowledge, and skills in our teams. Identify and align processes and approaches to make AHS proactive and transparent when implementing change (local to provincial).

Work with multi-disciplinary groups and provide leadership at a provincial and zone level to guide all facets of operational EMS provision.

Lead evaluation and research on operational strategies used in the delivery of high-quality patient care.

Required Qualifications :

An undergraduate or graduate degree in healthcare administration, business, or leadership. Other formal education and experience may be considered.

A minimum of five (5) years of leadership experience in an organization of significant size, complexity and diversity and a minimum 10 years experience within EMS, healthcare, or public safety.

The incumbent will demonstrate a clear pattern of professional and personal development.

Additional Required Qualifications :

Practical experience in strategy, policy development, leadership, and project / program management. Ability to foster a climate of cooperation amongst groups, and build strong relationships with public agencies, governments, boards, committees and other partners.

Ability to manage change and create innovative solutions for complex and diverse issues.

Preferred Qualifications :

Graduate of an Alberta College of Paramedics approved program and ability to hold registration and practice permit with the Alberta College of Paramedics.

A Master’s Degree in a Health Sciences Discipline or equivalent level of education training and experience. Practical experience in strategy, policy development, leadership, and project and program management.

How to Apply :

Please visit our job board to learn more and apply :