Concierge Agent
Company Description
Who We Are :
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.
It's the perfect work / life combination.
Job Description
Concierge Agent
Do you love working with guests and exceeding their expectations? Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies?
As a Concierge Agent you will have the opportunity to work with our Chef Concierge and Concierge Team consistently providing outstanding service and creating genuine and lasting memories!
What is in it for you :
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000 / year), Orthodontics (up to $2,500 / year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing :
To offer assistance to all guests in making reservations and arrangements for dining, spa, golf, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
To log reservations, create confirmations and itineraries, provide information and be well versed in iConcierge, Open Table, Spa Soft and Royal Service Manager programs
All other duties as assigned
Qualifications
Your experience and skills include :
Previous experience in Royal Service, Guest Services or Front Desk is an asset
Member of Les Clefs d’Or an asset
Complete knowledge of all hotel’s facilities and tourist attractions / activities in the Town of Banff
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong computer skills with a knowledge of Front Office systems
Must be able to stand throughout shift while typing and talking on the phone
Your team and working environment :
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Additional Information
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
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