Call Center Agent

Job Description

Job Description

Job Summary

We are seeking a motivated and customer-oriented Call Center Agent to join our AM / PM team. The primary responsibility of the Call Center Agent is to handle inbound and outbound calls, providing excellent customer service and support.

The ideal candidate will have strong communication skills, a pleasant demeanor, and the ability to efficiently resolve customer inquiries and issues.

Responsibilities :

• Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.
• Make outbound calls to follow up on customer inquiries, verify information, or provide updates.
• Provide accurate information to customers regarding products, services, pricing, and policies.
• Assist customers with processing payments, and navigating our website or online platforms.
• Escalate complex issues or unresolved complaints to the appropriate department or supervisor for further assistance.
• Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system.
• Meet or exceed performance targets, including call handling metrics, customer satisfaction ratings, and sales quotas.
• Collaborate with team members and other departments to improve processes, resolve issues, and enhance the overall customer experience.
• Stay informed about company products, services, promotions, and policies through ongoing training and professional development.

Requirements :

• High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
• Previous experience in a customer service or call center role preferred but not required.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
• Strong active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.
• Proficiency in using computer software and navigating multiple systems simultaneously.
• Ability to work in a fast-paced environment and adapt to changing priorities and responsibilities.
• Strong problem-solving skills and the ability to think quickly on your feet to resolve customer issues.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
• Positive attitude, team player mentality, and a commitment to providing exceptional customer service.
• Familiarity with CRM systems or call center software is a plus.
• Fluency in French, Spanish, Korean is a plus.

Join our team and make a difference in the lives of our customers every day! Apply now to become a valued member of our Call Center Agent team.

We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please

Company Description

AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA.

Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support.

AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products.

With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries.

Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

Company Description

AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA.

Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support.

AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products.

With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries.

Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.