Collections Agent - 3342

Are you looking to gain experience within a top 5 bank? Do you have excellent customer service skills? If so, this would be a great opportunity for you!

Our client, a top 5 bank, is looking for a Collections Agent for a 12 month contract in Saint John NB. This is a hybrid role must go onsite 2 days per week on Mondays and Wednesday.

There is a high possibility of conversion to full time opportunity.

Pay rate : $22.00 / Hour

Working hours : Must work Monday, Tuesday, Wednesday, can choose between either Thursday or Friday, and must work Saturdays.

Shifts could vary between the hrs of 11-11 ATL (10-10 EST)

Advantages

• Gain experience within a top 5 bank
• Potential for conversion
• Earn a competitive rate within the industry
• Hybrid role
• Long term project

Responsibilities

The Customer Assistance team is accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.

Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices.

In addition, the team processes all payments, refunds and collections for TD Insurance. Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments.

Refunds or credits to clients may be system issued or by cheque. Transnational work is typically distributed via email or shared folders.

Operations Officers are required to retrieve, complete and track all daily work activities.

Qualifications

MUST HAVE :

• Able to communicate with clients (written and verbal communication skills)
• Attention to detail verifying amounts for clients
• Flexible open to change
• Able to handle difficult conversations
• Time management
• 1+ years relevant experience

NICE TO HAVE :

• Bilingual fluent French (reading / writing / verbal)
• Computer literacy skills
• Phone experience in any industry preferred
• Customer service experience preferred
• financial industry experience

Summary

Interested in the collections agent role in Saint John NB? Apply online today!

Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.