Manager Field Operations

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada.

We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry.

If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

This position is located in Victoria, BC

Who we’re looking for :

We have an exciting opportunity for a Manager, Field Operations , reporting to the Director, Field Operations. The successful candidate will be accountable for assisting with the day-to-day operations of the Field Operations department supporting and ensuring that a high level of customer service is provided to our customers.

The Manager, Field Operations will be responsible for leading, developing, and motivating a team of highly skilled field operations technicians to ensure customer experience and technician craft expectations.

They will also be accountable for growth and training talent, leading the technician team and helping the Directors decide and drive priorities in the region.

What you’ll do :

Manage and mentor people recruitment and staffing, coaching and mentoring, employee development, performance management, compensation recommendations

Build and engage relationships with our family of employees and customers daily communication with team members, monitoring engagement levels

Identify and remove any barriers to the team or the business

Manage and grow the business roll out of new products, processes and tools; identifying opportunities for improving business

Contribute daily to the delivery of an exceptional customer experience handling customer escalations, monitoring work quality, and providing daily support to the team

Be knowledgeable of and ensure team adheres to all applicable Health & Safety regulations

Conduct regular site visits to assess operational performance, address challenges, and ensure compliance with safety regulation

Create, manage, and adhere to operational and capital budgets

What you bring :

Knowledge of CATV, CATV plant maintenance, construction, planning, installations and service experience is a key element of this role

Supervisory training and / or experience with a strong track record of team building is an asset

Strong communication skills including presenting ideas, public speaking to large audiences, writing various types of documents for internal and external audiences, facilitating effective meetings

Strong decision making skills and demonstrate good judgment

Goal oriented and motivated with the ability to work with the public

Ability to handle multiple tasks and work well under pressure to meet specific deadlines

Working knowledge of MS Office and Internet applications is required

Ability to work various shifts including evenings, weekends, and statutory holidays

Must possess and maintain a valid driver’s license and be able to provide a driver’s abstract annually

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check.

Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties.

If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule : Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)

Work Location : 751 Enterprise Crescent (7820), Victoria, BC

Travel Requirements : Up to 25%

Posting Category / Function : Field Operations & Installation

Requisition ID : 315133

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.

We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.

Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.

We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes : Customer Experience