Team Lead

Title : Team Lead

Department : Vocational Services

Reports to : Program Manager

Location : Calgary, ABStatus : Full TimeThe Team Leadwill be responsible for directing and maintaining the integrity of program standards, and overseeing and maintaining the direction of the program, including resource allocation, performance management, recruitment, training, quality assurance, conflict resolution and program / business development.

Duties / Responsibilities :

• Support the execution and operation of a new initiative to support unemployed and underemployed Albertans
• Meet with senior management as needed to discuss pertinent issues or concerns regarding program standards, current practice, program evaluation, and future development
• Overseeing the decision-making process for admission and continued stay of participants
• Overseeing the progress evaluation of each participant to ensure achievement of outcomes
• Development of materials necessary to deliver services
• Have regular contact with contractors providing external training, work experience practicum providers, and potential participant employers.
• Oversee weekly communication with the Team and is available throughout the week as needed to discuss and / or assist with any issues raised.

Minimum Qualifications

• Bachelor’s Degree and 2 years of related experience in career and employment services, leadership, or supervision. Equivalencies will be considered.
• Ability to manage large task volume and competing priorities
• Excellent written and oral communication skills
• Strong conflict management and conflict resolution skills
• Experience working with diverse population groups and issues is preferred
• Security background check required
30+ days ago