Job Description
Salary Range - $ 45,000 to 50,000
As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres.
You will provide the highest level of customer service by answering inquiries. Support will also be provided to the Outside Sales team.
Additional duties will include :
- Answer telephone calls, emails and in person questions from customers and identify their needs
- Research product for the sales team
- Enter sales orders and Purchase orders for the sales team
- Find efficiencies in our processes towards ISO 9001 : 2015
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support Counter Sales and Outside Sales activities as part of the team
- Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
- Perform other tasks as requested by the Profit Centre Manager and operations manager
- Fill in roles among the team when required
- Able to drive forklift
Qualifications
- Grade 12 diploma or equivalent; College and / or University degree an asset
- A minimum of 1 year of experience with customer service or counter sales
- Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to identify customer needs, provide profitable solutions and close the sale
- Ability to learn and operate the applicable software system used to process orders
- Able to work in a fast-paced environment while handling multiple tasks
- Intermediate math skills
- Able to learn how to operate material handling equipment
Preferred Skills :
- Previous experience with or knowledge of products sold at the Profit Centre
- Experience using Trend, Eclipse, Word, Excel, and Outlook
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.
We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you :
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
Sales support/data clerk
Support Counter Sales and Outside Sales activities as part of the team. As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. Support will also be provided to the Outside Sales team. Enter sales orders and Purchase...
Clerk - Administration, Accounting and Sales Support
We are seeking a dynamic, competent and motivated individual to fill a position as Clerk in administration, accounting and sales support. They must be comfortable with the operation of computerized accounting systems, effective priority management and precision in data processing. ...
Data Entry Clerk Work From Home - Part Time Focus Group Panelists
If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists. Our company is seeking motivated individuals to participate in National &...
Cashier
Pay Rates Starting between: $14.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team members have the opportunity to build an inclusive atmosphere with their co-worker...
Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk Welcome
Position: Remote Work From Home Online - Paid Research Panelist - Part-Time Data Entry Clerk WelcomeOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. Ability to understand and follow both oral and writt...
Agriculture Equipment Sales Support Specialist
Agricultural Equipment Sales Support Specialist. This position will be responsible for the technical support of whole goods and GPS products to customers, the operations and application of new equipment and orientation of customers upon delivery of products in conjunction with Territory Manager. Oth...
Cashier
The Cashier ensures an excellent experience for their guests by exceeding expectations and taking, assembling, and serving orders accurately. The Cashier cares for their guests first before anything else, delighting them with friendly and caring service that creates loyalty. The Cashier also ensures...
Cashier (Part-Time)
We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success.If you are looking for a challenging and dynamic career, Giant Tiger may be right for you.We believe in opportunities for growth & development, teamwork, and enga...
Work From Home - Sales Representative
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and...
Data Governance Analyst
Coaches and supports the business and technical data stewards in clarifying data definitions, outlining the appropriate uses for data, organizing and classifying data and managing metadata to recommend proper data usage and compliance. They coach and work closely with business data stewards to devel...