Responsibilities :
Extended Producer Responsibility
Extended producer responsibility, or EPR, is a policy approach in which producers – the businesses that supply packaging and paper to residents – are financially and, in some cases, operationally responsible for those materials over their full life cycle, including end-of-life management. Recycling programs founded on the principles of EPR have the following benefits :
- Improve recycling rates
- Facilitate investments in recycling infrastructure and technology
- Create an integrated material management supply chain
- Increase program efficiencies
- Support broader promotion and education
EPR is an effective mechanism for improving recycling rates and advancing the circular economy.
Customer Service and Resident Support
Primary representative of MMSW to residents and applicable stakeholders as first point of contact through general phone number, program email address, and other direct contact means.Receive and respond to resident phone calls and emails, with regard to general inquiries or resident complaints, escalating more specific inquiries to the relevant team member.Track resident interactions in relationship management software and other software as necessary.Develop and maintain corporate resources and knowledge databases to trend resident concerns, ensure consistent messaging and build efficiencies when answering future inquiries.Gather and analyze best practices in resident support and customer service and make recommendations on how these best practices can be incorporated into the MMSW program.Collaborate with other team members and partners to gather information and complete analyses of resident interactions and other applicable data sets and develop strategies necessary to achieve the objectives of the program.Provide coverage for Recycle BC Resident Support during absences or peak workload periods.Organizational Support
Participate in collection or post collection projects and pilots and assist in the development of project work plans, timelines and summary reports.Attend collection and post collection meetings as necessary to bring input from resident and applicable stakeholder interactions and keep up to date with operations.Support program engagement teams including marketing communications stakeholder relations and Indigenous relations by assisting with printing, newsletters, meetings, presentations or other engagement or outreach activities.Participate in events, and conferences including developing and delivering PowerPoint presentations to various stakeholders.Generate reports based on gathered data, including weather-related reports that may impact program operations.Develop operating procedures and project templates to standardize operations.Ensure the organization and its vision, mission and values are consistently presented and demonstrated in a strong and positive image to relevant stakeholders.Lead by example in establishing and driving organizational culture; consistently model the organizational values.Administration
Provide organizational administrative support including mailing and coordinating shipments and deliveries, managing correspondence, and organizing office operations and supplies in the Saskatoon office.Collaborate with team members to provide department or team administrative support as needed.Qualifications And Experience :
Post-secondary education.2-5 years in a similar role.Excellent verbal and written communication skills.Strong organizational skills, ability to prioritize and multitask.Strong project management and interpersonal skills.Familiarity with MS Office (e.g., Teams, Excel, Word, PowerPoint).Excellent communication skills, both written and verbal.Detailed organizational and planning skills, with strong attention to detail.High proficiency in Teams, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.Ability to maintain composure and professionalism in all situations regarding service to public / stakeholders.Self-starter with the initiative to identify and implement improvement opportunities.Great team player with a collaborative approach, capable of working independently and as part of a team.Experience in waste management and engaging with various stakeholder groups is an asset.Working Conditions :
Flexible work schedule requiring occasional extended working hours to meet deadlines during peak periods;Team CollaborationEntrepreneurial workGrowth and ability to build on the roleMMSW offers a competitive salary and benefits package, as well as opportunities for career development and advancement within their organization.
If you are, looking for an exciting new challenge, we encourage you to apply for the position of Operations Coordinator.