Retail Store Manager - Yaletown - Vancouver

Our retail Cannabis Retail Store Manage r (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Sales Associate Support :

• Help hire great people, supervise and manage employees and ensure all employees have a valid Selling It Right license.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
• Coach team members and provide positive and constructive feedback so that they grow professionally
• Train all team members on work procedures and policies so that everyone understands what's required to do a great job
• Maintain written SOPs as changes to policy and / or regulations occur and ensure compliance among team
• Assist in building a weekly staff schedule that complies with labor policies
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
• Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores
• Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.

Sales and Customer Service :

• Own all customer feedback and provide customer / patient complaint resolution in coordination with the head office procedures.
• Provide complaint resolution to ensure satisfaction of all customers and patients
• Utilize customer and team member feedback to readily implement changes to improve the customer experience
• Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements
• Track all employee and store sales daily to ensure optimal performance
• Analyze core metrics to better understand store performance in order to beat and exceed goals
• Utilize approved employee incentives to drive sales and boost morale
• Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews

Daily Store Operations :

• Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording
• Assist LCRB with inventory, sales, and compliance audits
• Perform all daily opening and closing procedures
• Implement and oversee security, reporting and cash management procedures related to opening and closing the store
• Ability to make schedules for staff and work on creating a sound work environment.
• Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
• Ensure that the sales floor is adequately stocked at all times
• Keep track of all expiring products and promote sales as needed
• Coordinate with management and senior leadership to perform daily / monthly / yearly inventory audits and reconciliations
• Ensure all expired / damaged / returned product is logged and disposed of according to regulations
• Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
• Provide daily correspondence via email and manager’s log, with the team members as needed
• Comply with all HR policies, including confidentiality and non-disclosures
• Maintain a clean and organized work environment.

Requirements

• Must have Selling It Righ t Certification.
• Must provide a copy of clean Criminal Background Check prior to start date.
• Minimum of 5-6+ years work experience in the retail industry.
• Minimum of 3 years work experience in a supervisory role in a retail environment.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Must be available for shift work any time according to business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different locations
• Demonstrated ability to implement PR and advertising campaigns.
• Professional, responsive, and positive work attitude is essential.
• Meticulous records maintenance skills.

Job Types : Full-time, Permanent

Pay Rate : $45,000 - $50,000 (CAD) Annual