Assistant Store Manager (Consumer Experience), adidas Robson Retail Store (#2068) - Vancouver, BC

Purpose :

The Assistant Manager, Consumer Experience supports the Consumer Experience Manager in delivering a premium brand experience for consumers and store teams.

This position works in collaboration with category leaders for shaping the end-to-end experience for the consumer. The core expectation of this position is to drive a culture of consumer centricity within the store which includes providing a one-of-a-kind experience for our Halo and creators club consumers.

Key Responsibilities / Authorities :

• Support the Consumer Experience manager a highly impactful, brand orientated consumer experience within the adidas store
• Enable and support a best-in-class environment within retail fleet which provides acceptance, education and awareness on all topics related to diversity, equity and inclusion
• Positively communicates and demonstrates the Brand values, attitude and culture.
• Manage the end-to-end service experience of all consumer touchpoints.
• In accordance with company guidelines, establish and maintain a culture of consumer centricity within the store and team.
• Supporting in the development holistic customer journeys and supporting shaping all customer touchpoints : events, digital and print communication, social media interactions, in order to drive customer conversion rates across all stages of engagement
• Foster customer loyalty coaching the expert team through high-quality interactions at each step.
• Supporting with managing the Brand and consumer experience implementation in the store under global guidelines.
• Responsible for supporting the seamless execution of in-store activations events, in collaboration with Key City Activation team
• Supports and coach’s leadership to create a leading shopping experience by adhering and elevating operational standards and process.
• Positively communicates and role models the adidas Brand Values.
• Foster consumer loyalty through high-quality interactions at each step and touchpoint.
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Supports in the seamless execution of in-store activations events, in collaboration with the other leaders.
• Supports and coach’s leadership to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.
• Understands the behavior and patterns of the Halo store’s consumer base, draws conclusions from this and consults store teams to meet or exceed consumer expectations continuously.
• Develop seamless communication with other members of the Store Management Team
• Other duties as assigned by Consumer Experience Store Manager

Knowledge Skills and Abilities :

• Proficient retail knowledge operational and selling skills.
• Retail business management skills (fiscal and operational).
• Proficient skills in coaching and talent management.
• Ability to prioritize and allocate resources effectively.
• Ability to read and communicate effectively.
• Ability to effectively present information and respond to questions from groups of employees, customers, and the general public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to communicate clearly and effectively through multiple lines of communication.
• Excellent computer skills (MS Outlook, Word, Excel, PowerPoint) and ability to quickly learn new systems (e.g. POS systems, web-portals, etc.).
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand;
• walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 12 kg and occasionally lift and / or move up to 25 kg.

Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and ability to adjust focus.

• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work extra hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
• The understanding of in-store retail operations and all cash procedures.
• Understanding of all pertinent government legislation applicable to retail establishments.

Qualifications :

• College or University degree and 1 year of Retail experience, preferably in the Sporting Apparel & Footwear industry; or equivalent combination of education and experience.
• Prior management and keyed experience preferred.

The anticipated low and high end of the base pay range for this position is $50,000-$60,000. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.