Night Auditor - Full Time

Silver Hotel GroupVaughan, Ontario

30+ days ago

Salary

CA$19.00–CA$21.00 hourly

Job description

Night Auditor

We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager or designate :

Provides excellent customer service to all guests;

Welcomes and greets all guests, and executes check-in and check-out procedures;

Answers guest inquiries and provide assistance in a professional manner;

Answers all incoming phone calls and processes new reservations;

Accurately follows all cash handling procedures;

Adheres to all department and Company policies and procedures;

Ensures guest security by proper handling of guest room keys and personal information;

Administers all night audit functions;

Balances all revenue and settlement accounts nightly;

Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;

Maintains files and resets the system for the next day of operations;

Follows up on guest requests and resolves problems promptly;

Performs any other job-related duties as assigned.

What We are Looking for...

Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;

Organized and able to work in a fast-paced, multi-tasking environment;

Proficient in using a computer, good knowledge of excel and basic accounting principles;

Excellent communications skills, written and oral;

Works well under pressure in a changing environment;

Ability to work with minimal supervision;

OPERA PMS knowledge preferred;

Able to stand for an 8-hour shift;

Must be able to work evenings and overnights including weekends and holidays;

The shift will be 11 : 00 pm to 7 : 00 am and must be flexible from 9 : 00 pm to 9 : 00 am.

Aloft Vaughan Mills

The Aloft Vaughan Mills is a star all on its own, our trendy hotel offers excitement inside and out. It is just a couple of steps away from Vaughan Mills, a unique and dynamic mega-mall with upscale restaurants and specialty shops, Canada’s Wonderland; and the great outdoors.

At Aloft, stylish décor blends with modern comfort to make all rooms cozy, featuring the signature Aloft ultra-comfortable bed, an oversized spa shower, custom amenities by Bliss® Spa, and complimentary wireless Internet access. In addition with a convenient access to hot attractions, Aloft Vaughan Mills offers the Re : fuel self-serve gourmet pantry, W XYZ bar and Re : mix lounge to relax or play.