Job Description
- Analyze collections from customers received at NSC to ensure customer and remittance information is complete and payments are applied to customer accounts within 24 hours
- Review funds received, cash desk reports, and cheque batches to ensure accuracy and completeness prior to processing. Follow-up with the PC and credit administrator for additional information
- Confirm that collections from customers at the PC and credit departments are deposited and referenced in the bank statement daily for cheques, cash, debit and credit cards
- Scan cheques into Alloc8 (Application Software) for processing and scan cheques into Cheque Pro to deposit funds in Emco’s bank account.
Confirm that the Alloc8 and Cheque Pro batches balance daily
- Report the daily unapplied EFT and Online collections to the credit departments and relevant PC teammates in order to identify customers and application instructions
- Perform bank reconciliations monthly to balance all amounts deposited in the bank against all amounts applied
- Analyze the cash application suspense account and correct any errors daily
- Build and maintain excellent customer relationships both internally and externally (PCs, NSC Teams, Credit Departments, Customers)
- Create and publish training materials on internal website for PC teammates and Profit Centre Managers (PCMs)
- Identify departures from SPIs and proactively follow-up with Profit Centre teammates and PCMs as an opportunity to increase efficiencies
- Develop strong working relationships with Emco’s credit departments
- Support the credit department’s understanding of the application process, customer account balances, customer account reconciliations, and system reporting
- Proactively support the cash application support inbox by responding to inquires within 24 hours
Qualifications
- University Degree, Major in Accounting, College Diploma, Major in Accounting or equivalent work experience
- Excellent written and verbal communication skills to effectively convey complex concepts to diverse audiences
- Strong time-management skills demonstrated through successfully undertaking multiple priorities at one time
- Ability to work independently as well as collaboratively and to establish and maintain strong relationships
- Self-starter and strong attention to detail
- Solid customer service skills including the ability to communicate with a diverse customer group
- Ability to define and solve problems, collect, and analyze data, establish facts and draw conclusions
- Comfortable challenging the status quo and exploring opportunities for improvement
- Bilingual communication (French and English) is considered an asset
Additional Information
Please note that applicants for this role must be eligible to work locally in London, Ontario, Canada.
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