Air & Ocean Export Coordinator

NUERA Logistics is a well established supply chain solutions provider with distribution channels and an office network that span North America, Europe and Asia.

We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism.

Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.

Position Summary :

An Air and Ocean Export Coordinator will communicate with clients, prepare quotations, prepare export bookings, arrange pre-carriage, and prepare bills of lading in accordance with the client’s or agents request.

You will obtain necessary documentation to ensure to errors with the export shipment and will respond to all client inquiries in a timely manner.

The Air and Ocean Export Coordinator will work with other employees in the export department to improve customer satisfaction, cycle times, and increase revenue.

Essential Functions :

• Communicate with clients, prepare quotations, prepare export bookings, arrange pre-carriage, and prepare bills of lading in accordance with the client’s or agents request.
• Obtain necessary documentation to ensure no hiccups with the export shipment, file CERS / B13A.
• Respond to client inquiries on all matters in a timely manner relating to the client’s activities.
• Communicate with agents to obtain cargo status and to ensure service standards are maintained.
• Prepare and follow up with clients on the status of freight quotes.
• Ensure profit is made, upsell to increase profits, prepare billing within 2 days of sailing, for Air within 1 day of departure, trucking same day of delivery.
• Coordinate delivery and loading of the containers, LCL and or Air Freight with the warehouse.
• Communicate with receiving terminals on the receipt and loading of their cargo.
• Monitor export documentation and FROB vessel / air carrier deadlines.
• Work with carriers on container, air, LCL bookings and cut-offs.
• Communicate with agents on shipments.
• Complete agent’s documentation packages relating to cargo mode of transportation.
• Handle rate inquiries from agents and request rates from agents for destination charges when required.
• Work with the other employees in the export department to improve customer satisfaction, cycle times, and increase revenues.
• Maintain high performance standards that will enable the export department to focus on continuous improvement, committed to providing exceptional customer service.
• May require some travel visiting clients, attending conference if required.
• Other job duties as assigned.

Education Requirement :

Successful completion of CIFFA Education Program

Required Skills & Knowledge :

• 2 years of general forwarding or marine transportation experience preferred.
• Excellent interpersonal and communication skills.
• Good customer service skills and a desire to provide total client satisfaction.
• Excellent problem-solving skills.
• Excellent analytical and organizational skills
• Ability to work under pressure.
• Ability to upsell additional services (i.e. insurance, etc.)

Work Conditions :

Climate controlled office environment (desk / computer work)

Job Type

• Permanent, Full-time
• On-site
• Company events
• Dental care
• Extended health care
• Life insurance
• Discounted Good Life Fitness membership
• On-site parking
• Paid time off
• RRSP match

Schedule

• 40 hours per week
• 8-hour shift
• $60,000 $65,000 per year

Apply For The Job

Please submit your resume and a brief cover letter explaining your interest in the role and your qualifications. We're looking forward to learning more about you!

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