Housekeeping Manager

Job Description

Job Description

Company Description

We are hiring a Housekeeping Manager  to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia.

Our staff have a passion for delivering an exceptional service experience for our guests and enjoy working in a fast-paced, dynamic and beautiful environment. Working at Sonora Resort, a Relais & Chateaux property, means you are part of a team of passionate professionals focused on working together to deliver an exceptional hospitality experience. Advance your career and grow professionally under the Relais & Chateaux brand alongside a dedicated management team and dynamic seasonal staff. The Sonora lifestyle is unique and exciting, well-suited to those who love exploring the outdoors and working in an environment where every day presents new challenges and opportunities for growth.

Sonora Resort is a remote location located in the Discovery Islands of British Columbia. During the operational season from Mid-April to Mid-October, the Housekeeping Manager will work on site at the Resort in shift work rotations. During the pre-season (February to Mid-April), this position offers a hybrid work-from-home schedule,  with one pre-determined shift per month required working at Sonora Resort , and the option to work from home for the remainder of the month. We are ideally seeking a candidate who can start work on February 9th 2026 and commit to the full season and beyond.

The Housekeeping Manager will have a passion for excellence in guest service and a strong background in housekeeping management. They will provide direction and leadership in effective and efficient day-to-day operation of the Housekeeping department.. The Housekeeping Manager possesses a quest for excellence and a true passion to deliver an amazing guest experience.

Job Description

Summary of Responsibilities

The Housekeeping Manager is responsible for maintaining the impeccable cleanliness and presentation standards essential to Relais & Châteaux expectations. Reporting to the General Manager, this role provides leadership and operational oversight of all housekeeping operations, including guest room and public area cleanliness, room assignments, amenity coordination, and inventory control, ensuring every guest touchpoint reflects luxury hospitality excellence. Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following :

Daily Operations

• Set expectations and hold the housekeeping team accountable for demonstrating best practices in accordance with Relais & Châteaux expectations.
• Ensure all guest areas, including guest rooms, common spaces, meeting locations, and washrooms, are maintained to the highest cleanliness and presentation standards.
• Collaborate with Housekeeping Supervisors to ensure all team members have the resources required to perform their responsibilities.
• Work alongside housekeeping team members with room cleaning when required.
• Coordinate all room arrivals and departures with the Operations Manager, maintain ongoing communication with Guest Services regarding room status for check-ins and check-outs, and perform room checks as required.
• Source and order turndown gifts, room amenities, and departmental supplies. Order and track inventory for all housekeeping supplies and non-alcoholic beverage stock for guest rooms and common areas, ensuring all storage closets and rooms are adequately stocked.
• Manage all staff accommodations, room assignments, and housing for seasonal and contract employees.
• Conduct all administrative work including scheduling, inventory control, purchasing processes, maintenance logbooks, opening / closing duties, and checklists.
• Ensure regular, ongoing communication through pre-shift briefings and team meetings, including detailed guest requests to team members. Coordinate with the Event Manager to execute special event requirements, including floor plans and BEO tasks, and work closely with the Dining Room Manager for liquor inventory control and delivery for guest rooms.
• Maintain effective working relationships and clear communication with all colleagues and departments. Coordinate with relevant departments for timely delivery of room amenities.
• Ensure all equipment, fixtures, and furniture are kept in optimal condition and used safely in coordination with the Maintenance Manager. Keep the laundry room and storage areas tidy and organized.
• Assist with guest profiles and preferences in the resort's CRM system to enhance personalization and service delivery.
• Optimize revenue and control costs by monitoring productivity, revenues, and expenses to drive department profitability.
• Actively participate in Sonora's environmental protection efforts and initiatives in working towards sustainable operations.

People Management and Training

Qualifications

Additional Information

Benefits :