Customer Service Specialist, Member Service Centre (Hybrid)

TEAM LOCAL is hiring

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services.

Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members.

With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

Do you have a passion for delivering exceptional service? We are currently seeking a full-time Customer Service Specialist for our Member Service Centre .

This hybrid, all-encompassing role involves providing outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.

Make an impact. Apply today.

What you'll do :

• Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
• Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
• Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
• Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
• Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
• Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
• Support and participate in community initiatives.

What you bring :

Experience in a customer facing role within a fast-paced work environment.

• Experience providing customer service in a high-volume remote / call center environment will be highly regarded.
• You have a 'can do' front line / customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others.
• You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships.
• A demonstrable interest in community involvement is a must-have!

Our Values

Cultivate trusting relationships : We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others : We give each other the space, trust, and tools to succeed.

Lead with curiosity : We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose : We plan with agility, take action, and pivot to deliver results.

Thrive as One Team : We collaborate because it strengthens us.

What’s in it for you?

Inclusive, equitable and accessible workplace : All team members are valued, respected, and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

Career Advancement! We are committed to our employee’s growth and development and we want to see you soar.

Fun & Camaraderie. We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted.

We like to work hard, play hard, have fun and be there for each other.

Hybrid Opportunity! This role participates in our flexible work program. Our approach to flexibility is simple- Work from home, our corporate centre or a branch location based on the type of work you’re doing.

Bottom line is we want your best work no matter what location you’re working from on any given day.

Show me the money! We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

Community Focused. We care about we live, work and play in. We participate in many community-minded activities throughout the year.

Great Place to Work. We are committed to employee engagement and have achieved the Great Place to Work certification 3 years in a row.