Process Governance Specialist

Job Description

Process Governance Specialist - Continuous Improvement

As the Process Governance Specialist, you will be responsible for overseeing the governance of all claims processes across our business lines and regions.

You will partner with business stakeholders to ensure that best practices are followed and that major changes are logged, reviewed, and approved in alignment with business priorities.

You will also manage our claims process map library and catalogue, ensuring that all processes are documented and up to date.

What are the main responsibilities?

• Oversee all claims processes across business lines and regions, ensuring alignment with organizational goals and objectives;
• Ensure that all processes are accurately documented and up-to-date in the process map library and catalogue;
• Manage the process map library and catalogue, ensuring that all processes are documented accurately and kept up to date;
• Lead process governance meetings and reviews, ensuring that major changes are properly reviewed and approved;
• Promote the adoption of best practices in process management across business lines and department;
• Measure stakeholder satisfaction with process governance practices and improvements;
• Partner with business process analysts to identify process improvement opportunities and implement best practices;
• Collaborate with Cross-Functional teams led by our continuous improvement partners to support process improvements and optimize efficiency.
• Contribute to process improvement initiatives that result in increased efficiency, reduced costs, or improved customer satisfaction;
• Effectively manage changes to processes, ensuring that they are properly reviewed, approved, and implemented;
• Promote a culture of continuous improvement where employees are encouraged to identify and implement process improvements;
• Conduct daily follow-ups with other departments in our various sites, whether in Ontario, Miami, Mexico or elsewhere;
• Work closely with teams from our Windsor, Ontario site.

What skills and experience are we looking for?

• Bachelor's degree in business administration, management, or a related field. 6 Lean Sigma certification required.
• At least 7 years of experience in process management, with a proven track record of driving process improvements.
• Excellent written and verbal communication skills
• Able to work independently or as part of a team;
• Excellent organizational and time management skills;
• Strong interpersonal skills - patient, calm, empathetic and controlled demeanor;
• Computer skills (Windows, Excel, data entry);
• Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment.

When you apply :

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

At Global Excel we believe in investing in our employees

• Competitive wages plus group health / dental, life and travel insurance, RRSP matching.
• 3 weeks’ vacation.
• Growth and advancement opportunities.
• A flexible and supportive work environment offering several health & wellness initiatives with and excellent EAP program.
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
• Work life balance.

To get a taste of the Global Excel life and for more information on our company, visit our socials and website :

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