Program Coordinator, Physician Quality Improvement (PQI)-Surrey

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients / clients / residents and families.

The Program Coordinator, Physician Quality Improvement (PQI) provides leadership and is responsible for supporting the PQI Initiative ensuring that the various physician projects are on track, participants are supported and training events are delivered;

provides operational support by assessing and evaluating activities delivered during the PQI Initiative; provides feedback to the PQI team regarding the participant's evaluation of the PQI Initiative and recommends quality improvements to various activities.

• Responsibilities Participates in the development, implementation, maintenance and evaluation of the PQI program and policies, in collaboration with the Manager, PQI;
• implements a communication plan which include PQI reports, quality-related targets, education and resources available to physicians to support quality improvement initiatives and quality-related goals;

works with the PQI team to facilitate the development of learning objectives for quality improvement training to meet the physician's needs.

• Coordinates the delivery and presentation of various PQI training modules to participants by ensuring all physician support and related training activities are delivered on time and budget;
• assists in the development and delivery of the training modules and / or content, as requested. Acts as the point person for the participants throughout the training experience to ensure program deliverables are received and meet program expectations;
• works with staff to ensure training workload is evenly distributed; surveys the various PQI quality indicators and the progress of the quality improvement initiatives by identifying successful practices;
• shares information with the Manager and PQI team. Works with the Manager to introduce, update and / or implement new or changed processes, structures and systems for the PQI Initiative to ensure the team and faculty are operating under a consistent set of guidelines;

identifies areas for quality improvement and forwards concerns to the Manager for follow up action; assists the Manager, PQI or designate with drafting and / or editing project and / or quality improvement charters for physicians to reflect new project initiatives and / or achievements.

• Collects, completes, clarifies and submits information from the training leads of each learning module including collating information to ensure that all continuing professional education and accreditation requirements are met and documented for the various modules;
• works with the UBC Faculty of Medicine to ensure the application is complete and all information is provided in a timely manner;

acts of the point person regarding accreditation for the various learning modules by responding to inquires and requests for clarification, as required.

• Works with assigned staff to respond to PQI queries and complaints; reviews participant feedback and comments for any issues / concerns regarding the various modules including course content and presentation;
• coordinates recruitment and alumni support services for the participants including providing cohort project coordination;

collates feedback including suggestions for improvement; escalates significant issues to the Manager or designate, as for resolution and / or further clarification.

• Provides direction to assigned administrative staff to ensure the smooth functioning of PQI processes by coordinating and / or distributing clerical staff schedules, workload and PQI course deliverables;
• manages the recruitment intake and registration of participants into the PQI Initiative by checking the participant's pre-requisites prior to registration;

contacts the participant to advise if there is an issue with registration and proposed remedy; escalates registration issues to the Manager, PQI for follow up and / or resolution.

Provides support in the development and maintenance of operating and capital budgets for the PQI Initiative by reviewing expenditures are within budgetary allowances;

provides feedback regarding PQI operational, financial, audit and organizational priorities by preparing supporting documentation and work plans.

Supports the design, development and deployment of PQI across Fraser Health; represents the PQI program on internal committees and at stakeholder meetings, as requested.

Qualifications Education and Experience Diploma in Business or Health Administration, supplemented with three to five years' recent experience in project management and quality improvement in a large complex health care organization, or an equivalent combination of education, training and experience.

Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional / Technical Capabilities : Knowledge of quality improvement methodology and tools. Knowledge of project ethics and evaluation.

Ability to develop and maintain rapport with internal and external stakeholders. Demonstrated ability to deal with others effectively.

Demonstrated ability to function effectively in a highly dynamic environment with changing priorities. Ability to work effectively independently and as a member of a team.

Ability to lead, plan, organize and problem solve. Demonstrated ability to organize and prioritize projects. Ability to operate related equipment including applicable software applications.

Physical ability to perform the duties of the position.