Manager, Service Coordination & Improvement (Financial Services)

Position Overview :

Are you passionate about public service, looking to make a difference, and motivated by making processes more efficient?

Are you an effective communicator with the ability to bring people together, a champion of changewhounderstands the role that technology can play in enhancing service delivery?

Are you detailed-oriented, flexible but organized, and enjoy strategic and business planning?

If this is you, please review the job description below to further explore this exciting opportunity within our progressive, people-focused organization!

Responsibilities :

• Reporting to the Chief Financial Officer (CFO), the Manager, Service Coordination & Improvement manages special project / program requests from the department's senior management team, as approved by the Department Head.
• Leads or participates in planning and implementation of change initiatives that improve internal and external service delivery with a significant focus on using technology to make processes more efficient.
• Leads in cooperation with the CFO creation of departmental service strategies to enhance internal service delivery and relationships.
• Recommends, leads, and / or participates in the administrative and operational process or functional reviews to assess the effectiveness of services;

ensure the standardization of business processes; and improves procedural effectiveness and functional efficiency.

• Performs and / or supervises the development, operational planning, implementation and evaluation of sectional services and activities, and directly supervises the Executive Assistant, Financial Services.
• Coordinates the development of annual business plans, and project status updates for the Financial Services department.
• Coordinates and aligns departmental and divisional work plans with the City Strategic Plan.
• Represents Financial Services on corporate projects and initiatives, as required.

Requirements :

• Candidates must have a minimum 4-year Honours degree in a related field(. / Finance, Business, Economics).
• A CPA or PMP designation an asset.
• Minimum 4 years related experience, including experience in project management,service reviewsand strategic planning.
• Must have the ability to support and project the organization's core values of trust and respect, collaboration, and change and growth, as well as our leadership traits, which are reflected in employees who :
• Lead by example and expect the same of others;
• Recognize accomplishments;
• Collaborate with others to realize shared outcomes;
• Enable others to be their best;
• Look beyond today.
• Demonstrated success in developing and implementing strategies and business plans with wide-ranging interests and impacts.
• Demonstrated success in leading teams to develop effective, efficient and responsive service delivery strategies and processes.
• Demonstrated ability to lead, motivate, influence and work collaboratively and effectively with a broad spectrum of employees.
• Ability to work effectively and credibly with a variety of professional disciplines.
• Demonstrated experience / involvement delivering internal service improvements related to the organizations core business functions (HR, Payroll, Finance, Technology, etc.)
• Demonstrated experience and understanding of corporate ERP systems
• Must have demonstrated facilitation experience and the ability to communicate effectively to a broad and diverse audience.
• Experience in project management methodologies and concepts
• Conceptual thinking ability and demonstrated skill in analysis and synthesis of complex data / information.
• Effective organizational and time management skills; ability to weigh competing demands, set priorities and goals, and achieve objectives and results in a timely manner.
• Solid communications, and interpersonal skills to effectively cultivate relationships across the organization and foster a high-performing team

Note : All interested applicants are encouraged to apply. Applicants who do not meet the minimum stated requirements will still be considered if a combination of their education and experience meets the following pre-determined equivalency :

3-Year Degree / Diploma with minimum 7 years related and relevant experience

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve.

We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

Please contact Human Resources at

Department

Financial Services

Division

Office of the CFO

Union Affiliation

Non-Union / Management

Number of Positions

Hours of Work

35 hours a week, Monday to Friday

Location

Initial Location

City Hall

City

Kitchener

Compensation

Salary Range

$100,145-$125,183

effective Nov 1, 2024 : $103,829 - $129,788

Grade / Band

11 (under review)