Service Manager

Title : Service Manager

Location : Campbell River, BC

Position Type : On-Site Full Time

Role Summary

The Service Manager oversees the day-to-day operations of the service department, ensuring efficient workflows, exceptional customer experiences, and the achievement of departmental performance and profitability goals. This role leads and develops the service team while maintaining high operational standards and strong customer and employee relationships.

The ideal candidate is a dynamic, approachable leader who combines sound business judgment with a customer-first mindset.

Key Responsibilities

• Lead, mentor, and develop the service department team, including service advisors, technicians, and apprentices
• Oversee daily operations to ensure productivity, efficiency, and compliance with dealership and manufacturer standards
• Monitor and manage service department KPIs, including customer satisfaction, productivity, and profitability
• Foster a culture of exceptional customer service through clear, prompt, and transparent communication
• Collaborate closely with parts, sales, and administrative teams to ensure seamless operations
• Ensure accurate and timely preparation of repair orders, warranty submissions, and invoicing
• Manage scheduling and workload distribution to maximize technician efficiency and minimize downtime
• Implement training initiatives and support ongoing employee development and career growth
• Enforce workplace safety standards and maintain a clean, organized, and safe shop environment
• Resolve escalated customer concerns with professionalism and a solution-focused approach
• Identify and implement process improvements to enhance customer experience and drive revenue growth
• Perform other duties as required to support operations

Qualifications & Requirements

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