Practice ManagerVetStrategy • Whitby, Durham Region, CA

Practice Manager

VetStrategy • Whitby, Durham Region, CA

12 days ago

Job type

Full-time

Job description

Job Summary

We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best‑in‑class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, and a focus on operational excellence.

Key Responsibilities

Leadership and Team Management

Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
Mentor and develop staff, promoting continuous learning and professional growth.
Ensure the practice is adequately staffed by creating and managing a labour model in line with the planned budget.
Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
Ensure job changes for team members are processed in Dayforce in a timely manner.

Operations Management

Lead daily practice operations, with a focus on efficiency and effectiveness in all processes.

Implement and maintain standard operating procedures (SOPs) to ensure high‑quality patient care and client service.

Ensure scheduling aligns with business and client needs by actively managing the scheduling process and outcomes.

Manage inventory, ensuring the practice is well‑stocked and prepared for both clinical and retail needs.

Ensure practice facilities are well‑maintained, overseeing cleaning, repairs and equipment management.

Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.

Actively manage the team by overseeing holiday approvals, tracking absences and addressing disciplinary issues in collaboration with People Operations.

Financial Management

Develop and manage the practice budget, monitoring financial performance and implementing cost‑saving measures.

Analyze financial reports to identify trends and opportunities for improvement.

Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.

Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.

Client Relations

Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.

Handle client concerns promptly and effectively, striving for positive outcomes.

Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.

Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow‑up.

Compliance and Safety

Ensure the practice complies with relevant regulations and standards, including those set by provincial and territorial veterinary associations and health and safety laws.

Manage health and safety protocols within the practice, including risk assessments, colleague training and implementation of best practices.

Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding and infection control.

Maintain accurate and up‑to‑date records, ensuring compliance with patient files and regulatory documentation.

Implement and oversee safety protocols to protect colleagues, patients, clients and the community.

Manage the preparation and organisation of inspections and other regulatory audits.

Stay up‑to‑date on legislative changes and ensure the practice adheres to all relevant regulations.

Marketing & Community Outreach

Design and implement local marketing initiatives, including social media management, promotional events and community engagement activities, to boost client engagement and attract new business.

Engage with local organisations, schools and events to promote the practice and build strong community relationships.

Participate in community outreach programmes and initiatives to enhance the practice's visibility and reputation.

Strategic Initiatives

Create proactive business plans ensuring the adoption of business goals to drive practice growth and improvement.

Implement strategic initiatives and ensure alignment with the practice's goals and objectives.

Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Skills & Qualifications

Leadership Experience : Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.

Organisational Skills : Strong organisational and time‑management skills, with the ability to manage multiple priorities and meet deadlines.

Communication Skills : Excellent written and verbal communication skills, with the ability to interact effectively with clients, staff and external partners.

Conflict Resolution : Demonstrated ability to effectively resolve conflicts within a team, mediating disputes and fostering a collaborative work environment.

Client‑Focused : A commitment to providing high‑quality customer service and improving the overall client experience.

Critical Thinking : Proven ability to analyse complex situations, identify key issues and develop effective solutions, demonstrating strong problem‑solving skills and the capacity to make well‑informed decisions under pressure.

Financial Acumen : Basic understanding of financial management, including budgeting, payroll and financial reporting.

IT Proficiency : Comfortable with practice management systems, Microsoft Office and other digital tools for managing administrative tasks.

Education : Bachelor’s degree / college diploma in business administration or a related field preferred.

Demonstrates our Leadership Behaviours.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Management

Industries : Veterinary Services

Location : Scarborough, Ontario, Canada

Apply promptly – we’re actively filling this role and will review applications immediately. If you’re a results‑driven leader passionate about veterinary care, please submit your application through our career portal.

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Manager Practice • Whitby, Durham Region, CA

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