technical support representative

TECHMATE TRADERS
Surrey, BC, CA
$35 an hour
Permanent
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 36 hours per week
  • Education :
  • Expérience :

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Work setting

Computer hardware or software retailer / wholesaler

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents

Supervision

1 to 2 people

Computer and technology knowledge

  • Android
  • Device drivers
  • Networking software
  • Networking security
  • Internet
  • Desktop applications
  • File management software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Communication software
  • Mac OS
  • MS Office
  • MS Windows
  • Spreadsheet

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Combination of sitting, standing, walking

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Screening questions

  • Are you available for the advertised start date?
  • Do you have previous experience in this field of employment?

Experience

Experience an asset

Other benefits

  • Free parking available
  • On-site amenities
  • 6 days ago
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