- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 36 hours per week
- Education :
- Expérience :
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Work setting
Computer hardware or software retailer / wholesaler
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
1 to 2 people
Computer and technology knowledge
- Android
- Device drivers
- Networking software
- Networking security
- Internet
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Presentation software
- Communication software
- Mac OS
- MS Office
- MS Windows
- Spreadsheet
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you available for the advertised start date?
- Do you have previous experience in this field of employment?
Experience
Experience an asset
Other benefits
- Free parking available
- On-site amenities
Bilingual - Technical Support Representative 2
Promote and maintain high-quality technical support standards within the Technical Support department. The focus of a Technical Support Representative is first and foremost to ensure a high-quality experience for each patient by appropriately engaging and connecting with them. May assist in training...
technical support representative
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users in response to identified difficult...
Technical Support Representative - Remote Vancouver or Toronto
Under the supervision of the AMS “Advanced Managed Services” Canada Technical Support Manager, the Technical Support Rep. Provide excellent customer service and technical support for CCTV systems and access control via phone, email, & various remote access technologies. Able to provide excellent end...
technical support representative
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Inte...
technical support representative
Supervise other technical support workers in this group. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users in response to identified difficulties. ...
Senior Technical Analyst – Business Intelligence Developer
Senior Technical Analyst – Business Intelligence Developer. The incumbent is expected to have broad and deep technical and analytical ability within their area of responsibility as well as strong communication skills. Responsible for preparing technical documentations for support. ...
Technical Support Specialist
The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and delivering high-quality customer support on a daily basis. This is a full-time on-site role for a Technical Support Specialist at TechPOS in Vancouver, BC...
Technical Support Manager
We are looking for an experienced and results-driven Technical Support Analyst responsible for providing technical support to our customers. Reporting to: Manager, Technical Support. Maintain all aspects of the technical relationship from troubleshooting possible issues, filing, and advocating for e...
Budget Analyst (Technical & Resource Support E)
THE OPPORTUNITY: BUDGET ANALYST (TECHNICAL & RESOURCE SUPPPORT E). Provide technical & resource support to the Finance department. ...
Work From Home - Sales Representative
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and...