- Work Term : Permanent
- Work Language : English
- Hours : 36 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : Experience an asset
- or equivalent experience
Work setting
Computer hardware or software retailer / wholesaler
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
1 to 2 people
Computer and technology knowledge
- Android
- Device drivers
- Networking software
- Networking security
- Internet
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Presentation software
- Communication software
- Mac OS
- MS Office
- MS Windows
- Spreadsheet
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you available for the advertised start date?
- Do you have previous experience in this field of employment?
Other benefits
- Free parking available
- On-site amenities
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