technical support representative

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Computer hardware or software retailer / wholesaler

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Supervision

• 1 to 2 people

Computer and technology knowledge

• Android
• Device drivers
• Networking software
• Networking security
• Internet
• Desktop applications
• File management software
• Multimedia software
• Word processing software
• Presentation software
• Communication software
• Mac OS
• MS Office
• MS Windows
• Spreadsheet

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you available for the advertised start date?
• Do you have previous experience in this field of employment?

Experience

• Experience an asset

Other benefits

• Free parking available
• On-site amenities