Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
Why choose Innomar Strategies
o Base salary + bonus programs
o RRSP matching
o Employee Share Purchase Plan
o Healthcare Spending Account
o Wellness Account – to focus on your nutrition, fitness, health and well-being
Pourquoi choisir Innomar Stratégies
Rémunération de base + programmes de primes
Programme de cotisation égale au REÉR
Programme d’achat d’actions par les employés
Un compte de gestion des dépenses de santé
Un compte de bien-être – pour que vous preniez soin de votre alimentation, de votre forme physique, de votre santé et de votre bien-être
Résumé général
Soutenir l’exécution et la planification des solutions logistiques. Il s’agit de passer en revue et de faire le tri des communications, de collaborer avec les intervenants internes, de soutenir les tâches de premier passage comme l’examen des documents et la mise à jour des dossiers d’expédition, ainsi que de répondre aux demandes de service provenant d’autres bureaux du réseau World Courier.
Profil d’un spécialiste en logistique
Conditions de travail
Environnement de bureau standard avec soulèvement occasionnel de charges lourdes.
Connaissances générales et compétences requises
Principaux devoirs et responsabilités
Formation supplémentaire :
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :
Logistics Specialist Profile :
Logistics Specialists must be able to handle advanced and specialized duties involved in offering premium courier services and have the ability to work in a high-pressure environment. The logistics specialist must demonstrate a sense of urgency and determination to help in critical situations. He / she must be at ease dealing with details of logistics and must be flexible to work on different shifts including days, evenings, nights, and on weekends. Logistics specialists must be customer focused, service minded problem solvers and good team players.
Logistics Specialists Level represents our service to specific segments of customers. As such, they have increased responsibilities and scope. A take charge approach to serving these customers autonomously and with dedication is a must.
General Knowledge and Skills Required
o Strong knowledge of geography.
o Ability to multitask.
o Team player.
o Strong written and oral communication.
o Professionalism.
o Sense of Urgency.
o Positive attitude.
o Ability to be a positive and polished representative of the organization to targeted customers.
Principle Duties and Responsibilities
Ø Act as the main points of contact for the target customer segments.
Ø Complex problem resolution, shipment and non-shipment related.
Ø Addressing customer complaint and driving efforts for systemic improvements.
Ø Stay abreast of changes in the environment of targeted customers.
Ø Be an internal expert on the customer segment helping to guide colleagues and sales towards better
outcomes.
Ø Develop a trusting relationship with target customer segment.
Ø Support customers on-site.
Ø Accompany and assist BDM’s during their meetings with current and prospective clients
Ø Able to provide assistance to the station Operations Manager on complex assignments which could
include but is not limited to authoring CAPA’s, monthly checks, problem resolution responses to incident
and customer comments.
Ø Provide leadership support in the absence of the Customer Service / Operations Lead
Ø Ability to be named to a Specialized team (EPL, TCS, DTP, CGT, CT etc)
Ø Assisting in the training of new employees.
Ø Act as a buddy and a mentor to new and developing colleagues
Ø Everyone is responsible for following up on live jobs, even if not your order.
Ø Assist the Training Specialist in developing new training materials and act as a subject matter expert.
Demonstrating flexibility in work schedule, WC is a 24 hour company will require overtime, holiday
What your background should look like
EXPÉRIENCE ET FORMATION REQUISES :
Minimum de 2 ans d'expérience dans le domaine de l'assistance à la clientèle couplé à un diplôme d'études secondaires.
Possibilité de voyager vers une multitude de destinations dans le monde entier.
Compétences efficaces en communication écrite et verbale en anglais et / ou en français
Résolution créative de problèmes
Flexibilité pour travailler sur plusieurs quarts de travail
La capacité de travailler avec un minimum de supervision
COMPÉTENCES, CONNAISSANCES ET APTITUDES MINIMALES REQUISES :
EXPERIENCE AND EDUCATIONAL REQUIREMENTS :
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and / or business unit.
Schedule
Full time
Affiliated Companies :
Affiliated Companies : World Courier of Canada Ltd
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
COVID-19 Vaccine Policy
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.