Technical Support Engineer

Position Name – Technical Infrastructure Engineer

Type of hiring – Contract

Location – Moncton, NB E1H 1X6 (Onsite)

This position is 100% work from office.

Job Description

We are looking to hire Technical Infrastructure Engineer in Moncton, New Brunswick (Onsite) immediately who has experience in laptop supporting.

Role Overview

• End to end onboarding process (Laptop preparation, packing and shipping the assets and preparing the bulk asset upon requirement).
• Sound knowledge of MAC and Windows operating systems.
• Device Lifecycle Management : Provisioning and decommissioning Mac devices (MacBooks, iMacs) for user onboarding and offboarding.
• System Troubleshooting : Diagnosing and resolving hardware, macOS, and software application issues in person or remotely.
• MDM Administration : Managing device fleets using tools like Jamf Pro, Kandji, or Microsoft Intune to enforce security policies and deploy software.
• Apple Ecosystem Support : Assisting with Apple-specific services such as Apple ID, iCloud, FileVault, and Time Machine.
• Technical Expertise :
• Good knowledge of macOS (e.g., Sequoia, Sonoma) and Apple hardware diagnostics.
• Active directory and voice infrastructure including cloud application (Genesys, Cisco jabber, Avaya).
• Candidate must be familiar with the ticketing systems such as Service now, BMC etc.
• Candidate must be aware about the basic SLA and OLA.
• Experience in laptop Compliance (MS patches, security software etc.).
• The person will also troubleshoot problem areas (in premises, by telephone, or via e‑mail) in a timely and accurate fashion and provide end‑user assistance where required.
• Perform onsite analysis, diagnosis, and resolution of complex laptop problems for end users, and recommend and implement corrective solutions, including off‑site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end‑user workstations and related hardware and software in order to deliver required laptop service levels.
• Where required, administer and resolve issues with associated end‑user workstation networking software products.
• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Develop and maintain an inventory of all IT devices Systems and Monitors etc.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• If necessary, liaise with third‑party support and PC equipment vendors.
• Excellent technical knowledge of PC internal components.
• Hands‑on hardware troubleshooting experience.
• Equipment support experience with Windows PCs.

Personal Attributes

Able to read and understand technical manuals, procedural documentation, and OEM guides

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