Fulfillment Supervisor
- Full-time
Job Description
Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
If that mission has you hungry in more ways than one, you've found the right job posting.
Job Overview:
The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.
Responsibilities:
- Operational Team Management
- Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
- Monitor order progress to ensure timely completion during the assigned shift.
- Troubleshoot and resolve any operational issues that may arise.
- Provide clear instructions and guidance to team members to optimize performance.
- Address team member concerns and escalate issues to management when necessary.
- Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.
- Reporting and Communication
- Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
- Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
- Prepare end-of-shift reports detailing key metrics, issues, and resolutions
- Compliance and Quality Control
- Ensure all orders meet company quality standards before dispatch.
- Enforce adherence to Standard Operating Procedures (SOPs).
- Operate pallet jack to move pallets of products.
Qualifications:
- Experience: Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
- Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
- Environment: Ability to work in a cold production environment.
- Leadership Skills: Strong ability to manage and motivate a diverse team.
- Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.
- Authorized to work in Canada
If you're interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
A quick note for all candidates
We've recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief "proof of humanity" to confirm that we're connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:
- Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity
- Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you're unsure, feel free to reach out to us on our official LinkedIn Company Page.
- We only communicate through official CookUnity channels. That means emails ending in @cookunity and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.
- We'll never ask for payment or personal financial details. If anyone does, please don't share any information and let us know right away.
If something ever feels off or you're unsure about a message, we'd much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.
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Fulfillment Supervisor • Toronto, ON, Canada
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