Implementation ConsultantHays • Toronto, ON, Canada

Implementation Consultant

Hays • Toronto, ON, Canada

8 days ago

Job type

Full-time

Job description

About the Role

We are seeking an experienced ISO 9001 : 2015 Implementation Consultant to support the full lifecycle of establishing, documenting, and deploying a Quality Management System (QMS) aligned to ISO 9001 : 2015 requirements. The contractor will work closely with leadership and project teams to assess current-state processes, identify gaps, develop required documentation, facilitate organizational adoption, and prepare the company for external certification.

This role is ideal for a seasoned quality professional with hands-on experience leading organizations through successful ISO 9001 certifications.

Key Responsibilities

1. ISO 9001 Readiness Assessment

Conduct a comprehensive gap analysis against ISO 9001 : 2015 requirements.
Review existing processes, policies, and documentation.
Provide a detailed assessment outlining risks, deficiencies, and recommended remediation actions.

2. QMS Development & Documentation

Develop and refine quality policies, procedures, process maps, work instructions, and forms.

Establish mandatory ISO 9001 documents (e.g., Quality Policy, Quality Objectives, Document Control, Internal Audit Procedure, Corrective Action Procedure).

Support process owners in customizing documentation to reflect real operational practices.

3. Implementation Support

Facilitate workshops and training sessions with stakeholders to embed QMS processes.

Support cross-functional teams in adopting and stabilizing new workflows.

Provide coaching on roles and responsibilities related to quality management.

4. Internal Audit Preparation

Develop an internal audit program and schedule.

Train internal auditors (if required).

Conduct pre-certification internal audits and prepare audit reports.

Support corrective and preventative actions (CAPAs).

5. Certification Support

Assist with selecting and coordinating an accredited external certification body.

Prepare the organization for Stage 1 and Stage 2 audits.

Provide support during external audits and help resolve any non-conformities.

Qualifications & Experience Required

Proven track record implementing ISO 9001 : 2015 in at least 2–3 organizations .

Minimum 5 years of experience in quality management, process improvement, or operational excellence.

Strong knowledge of ISO 9001 : 2015 clauses, documentation requirements, and audit protocols.

Experience delivering training and facilitating workshops.

Excellent communication, documentation, and stakeholder engagement skills.

Preferred

ISO 9001 Lead Auditor or Lead Implementer certification.

Consulting experience in professional services, manufacturing, technology, or related industries.

Experience with digital QMS tools (e.g., Qualio, Q‑Pulse, Intelex, SharePoint‑based QMS).

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Implementation Consultant • Toronto, ON, Canada

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