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Customer service Jobs in Guelph, ON

Last updated: 1 day ago
Team Captain (Customer Service)

Team Captain (Customer Service)

BoldrON, CA
CAD20–CAD25 hourly
Remote
Full-time
Quick Apply
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni...Show moreLast updated: 3 days ago
Remote Customer Service Sales Guelph, ON

Remote Customer Service Sales Guelph, ON

HMG CareersGuelph, ON, CA
CAD128000 yearly
Remote
Full-time
Quick Apply
We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing oustanding custom...Show moreLast updated: 15 days ago
  • Promoted
Customer Service - Work from Home

Customer Service - Work from Home

Spade RecruitingRockwood, Ontario
Quick Apply
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago
Customer Service Representative (Fully Remote)

Customer Service Representative (Fully Remote)

American Income Life AO - Justine JansenON, CA
CAD100000 yearly
Remote
Full-time
Quick Apply
After a record-breaking year with over 20% growth, we are seeking candidates for sales and leadership roles! If you are a hard-working, motivated team player, this may be an opportunity for you! Ex...Show moreLast updated: 30+ days ago
cashier, customer service

cashier, customer service

ESSOON, CA
CAD17.25–CAD17.35 hourly
Permanent
No degree, certificate or diploma.Process money, cheques and credit / debit card payments.Receive payment for goods or services. Stock shelves and clean counter area.Computer and technology knowledge....Show moreLast updated: 3 days ago
Customer Service Representative

Customer Service Representative

Todd O'Donnell Insurance AgencyGUELPH, ON, CA
CAD42500–CAD60000 yearly
Full-time
Office / Service Manager - Desjardins Agent Insurance Office - Cambridge and / or Guelph.Are you a self-driven, energetic and passionate individual that is looking for a challenge? Interested in workin...Show moreLast updated: 30+ days ago
Captain - Customer Service

Captain - Customer Service

Dave & Buster’s, Inc.Ontario, CA
CAD15.5–CAD16.75 hourly
Part-time
Dave & Buster’s is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!.Dav...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

DXP EnterprisesOntario, CA
CAD50000–CAD55000 yearly
Full-time
Since 1908 DXP has been dedicated to the.Throughout your career with DXP, we will.Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working,...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

David's BridalOntario, CA
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem so...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

EcruitOntario, ON, Canada
CAD20 hourly
Permanent + 1
Do you have a passion for customer service and want to build a career with a company that values work-life-balance and promotes from within? Then we want you to join our extraordinary team!.Aspire ...Show moreLast updated: 11 days ago
Remote Customer Service Coordinator

Remote Customer Service Coordinator

AO Globe Life - Simonne LeBlancGuelph, ON, CA
Remote
Full-time
Quick Apply
Elevate Your Career with AO : Unlimited Potential and Supportive Leadership Are you ready to redefine your career and achieve your own version of success? AO invites dedicated professionals to join ...Show moreLast updated: 1 day ago
  • Promoted
Sales Representative - Customer Service Experience Required

Sales Representative - Customer Service Experience Required

Globe LifeGuelph, ON
CAD70000–CAD85000 yearly
Quick Apply
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? A...Show moreLast updated: 30+ days ago
Customer Service Manager - Remote Position

Customer Service Manager - Remote Position

Globe Life AO National - Meaghan MaherON, CA
Remote
Full-time
Quick Apply
FULL TIME MANAGER / SUPERVISOR EXPERIENCE • • • • •MUST LIVE IN CANADA OR THE US TO BE CONSIDERED UNFORTUNATELY NO EXCEPTIONS PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY LIVING IN CANADA OR THE US • • • • • •...Show moreLast updated: 30+ days ago
Customer Service Manager - Remote Position

Customer Service Manager - Remote Position

AO Globe LifeON, CA
Remote
Full-time
Quick Apply
Are you ready to revolutionize your work-life balance while achieving remarkable success? Join our fully virtual and work-from-home team, where you can earn an extraordinary income without compromi...Show moreLast updated: 25 days ago
Associate Customer Service

Associate Customer Service

Diagnostic Solutions InternationalOntario, CA
CAD45000–CAD50000 yearly
Works multiple priority activities concurrently that require extensive coordination with multiple customers, time zones, and follow-through. The successful candidate must interact effectively with i...Show moreLast updated: 30+ days ago
  • Promoted
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Randstad CanadaGuelph, Ontario, CA
CAD48000–CAD55000 yearly
Permanent
Quick Apply
We are hiring for a Bilingual Customer Service Representative for a client in Guelph, ON.The successful candidate will be responsible for processing customers’ orders, day-to-day clerical duties an...Show moreLast updated: 12 days ago
Part Time Customer Service Assistant

Part Time Customer Service Assistant

EA SolutionsGuelph, ON, ca
CAD18.5 hourly
Part-time
Quick Apply
Part Time Customer Service Assistant.We are looking for someone who wants to work from home and provide an excellent customer service experience to our growing list of clients.Some of the basic dut...Show moreLast updated: 18 days ago
Customer Service Associate

Customer Service Associate

SaversGuelph, ON
CAD18 hourly
Full-time
Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show moreLast updated: 30+ days ago
Customer Service Associate

Customer Service Associate

Savers / Value VillageGuelph, ON, CA
Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show moreLast updated: 18 days ago
Customer Service Representative

Customer Service Representative

Reliance Home Comfort600 Jamieson Pkwy, Cambridge, ON N3C 4N6, Canada
CAD19.49 hourly
Customer Service Representative.Jamieson Pkwy, Cambridge, ON N3C 4N6, Canada Req #4826 September 5, 2024.Find Your Limitless with Reliance. Customer Service Representative.We have ambitious growth p...Show moreLast updated: 30+ days ago
Team Captain (Customer Service)

Team Captain (Customer Service)

BoldrON, CA
3 days ago
Salary
CAD20–CAD25 hourly
Job type
  • Remote
  • Full-time
Job description

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships, we’ll always find EMPATHY
  • WHAT IS YOUR ROLE

    As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members.

    WHY DO WE WANT YOU

    We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic, and Authentic.

    WHAT WILL YOU DO

    People Management

  • Identify growth and development opportunities for team members - coaching
  • Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed
  • Performance Quality Management

  • Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
  • Ensure that team members are properly trained and working consistently to meet client needs.
  • Ensure that the team meets company and client-specific KPI targets.
  • Logistics

  • Ensure that team members and equipment needs are met to sustain service levels.
  • Recommend / suggest relevant alternatives to the product or tool being used by the company.
  • Internal Coordination

  • Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.
  • Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
  • Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
  • Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.
  • External Communications

  • Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
  • Contribute to the ongoing development of customer support and success processes.
  • Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
  • Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
  • Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.
  • Requirements

    WHAT WE’LL LIKE ABOUT YOU

    YOU ARE…

  • Curious and authentic, just like us! #beboldr
  • Passionate about learning and developing relationships with clients
  • Analytical and a problem-solver
  • Able to multitask and prioritize
  • Adaptable to change and attentive to detail
  • Able to work well in a team environment
  • Able to reduce frustration on heated topics by listening and being solutions-oriented
  • Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic
  • Able to handle conflict and pressure, set priorities and abide by them, and consistently maintain a positive client service image under difficult conditions
  • YOU HAVE…

  • Three years of supervisory experience in a related field (especially email and chat support).
  • A general understanding of content moderation.
  • Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
  • Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Excellent verbal and written communication skills.
  • Ability to understand and communicate complex ideas to customers, both verbally and in written form.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
  • Ability to accept feedback gracefully and with an open mind.