Job Overview
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Reporting to the Manager, Learning & Development, the Learning Design Specialist is responsible for partnering with key stakeholders to design, develop, facilitate, and administer learning programs and solutions that support Team Member development and business objectives. The role is accountable for the administration, management, maintenance, and optimization of the Learning Management System (LMS), while also providing learning program and event coordination and facilitation, learning technology support, reporting and analytics, and ongoing maintenance of learning content and resources.
Accountabilities:
Learning Experience Design & Development
- Design, develop, implement, and maintain learning solutions that support Team Member development and business objectives.
- Create learning materials using a variety of modalities including microlearning, eLearning, virtual instructor-led training (VILT), instructor-led training (ILT), videos, job aids, facilitator guides, participant workbooks, assessments, reinforcement activities, and performance support tools.
- Design and develop learning solutions using a variety of modalities and tools including Articulate 360, Vyond, Canva, Clipchamp, video, microlearning, eLearning, ILT and VILT
- Partner with Subject Matter Experts (SMEs) and stakeholders to identify learning needs, gather content, and recommend appropriate learning solutions.
- Review and update existing learning content to ensure accuracy, relevance, and alignment with business priorities.
- Leverage instructional design principles, learning technologies, and AI-enabled tools to create engaging and effective learning experiences.
Facilitation and Program Delivery
- Facilitate instructor-led and virtual learning programs for Team Members, leaders, and Support Centre teams.
- Deliver learning sessions, workshops, onboarding programs, leadership development programs, and train-the-trainer initiatives.
- Support SMEs and business partners in the delivery of learning experiences as required.
- Gather and incorporate learner feedback to continuously improve program effectiveness
Learning Systems Administration & Learner Support
- Administer and maintain the LMS and related learning technologies
- Provide front-line support including password resets, account maintenance, learner enrollments, troubleshooting and LMS navigation support.
- Monitor and respond to inquiries received through Learning & Development inbox.
- Upload, test, publish, and maintain online learning content, curriculum, certifications, and learning paths.
- Generate and distribute training participation, completion, and compliance reports.
Key area of responsibility:
- Store Operations
- Support Centre Departments
- Vendor Relationships
- Performs other duties and projects as assigned
Key Competencies:
- Digital Instructional Design – Designs and develops engaging learning experiences using eLearning authoring tools, multimedia software, and instructional design best practices.
- Customer Service Orientation – Understands stakeholder needs and delivers effective learning solutions in a responsive and timely manner.
- Motivation – Demonstrates initiative, works independently and collaboratively, and continuously seeks opportunities to improve learning experiences and outcomes.
- Communication & Project Coordination – Communicates effectively with diverse stakeholders and applies strong organizational, coordination, and problem-solving skills to manage projects and priorities.
- Time Management – Effectively manages multiple projects, competing priorities, and deadlines in a fast-paced environment.
- Facilitation Skills – Facilitates engaging learning experiences and encourages participation, collaboration, and knowledge transfer.
- Relationship Building – Builds trusted relationships with stakeholders and partners to support learning and development initiatives.
Knowledge, Skills & Credentials:
- Post-secondary education in Learning & Development, Adult Education, Human Resources, or a related field, or an equivalent combination of education and commensurate experience.
- 3-5 years of experience in Learning & Development, instructional design, facilitation, and delivery across instructor-led, virtual, and eLearning environments; experience in a multi-unit retail environment is preferred.
- Proficiency with Learning Management Systems (LMS), Microsoft 365 (including SharePoint), Articulate 360, and multimedia tools such as Canva, Vyond, and Clipchamp.
- I4PL and/or HRPA designation are considered an asset.
- Demonstrates alignment with Longo's Core Values and an understanding of the impact of learning and development on business performance.
Working Conditions:
- Work is performed in a standard office environment with occasional evening, weekend, and travel requirements.
- Ability to manage multiple projects, changing priorities, and tight deadlines.
- Occasional travel to internal business units, external vendors, partner locations, and conferences may be required.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Longo’s is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
