Virtual assistant • levis qc
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as d...Show more
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SUMMARY:
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.
DUTIES & RESPONSIBILITIES:
Customer Service
Greet customer promptly and gather prescription information according to Standards
Perform duties in priority according to Role assigned on Role Assignment Schedule
Refer to the pharmacist all clinical inquiries
Set realistic customer expectations as to wait times
Locate and cash out prescriptions and any ancillary items
Ensure customers requiring counseling are referred to the Pharmacist
Maintain and control the cash register in the dispensary
Adhere to all confidentiality and privacy requirements
Administration:
Receive new and repeat prescription orders in accordance with Standard Operating Procedures
Prepare and submit orders with the exception, of controlled drugs and narcotics
Adjudicate third party billing, online and manage manual Third-Party Accounts
Answer telephone and refer to a pharmacist when necessary
Manage incoming faxes according to Pharmacy Standards of Practice
Assist pharmacist in coordinating call backs
Accurately file completed documentation as per Pharmacy Standards of Practice
Prescription Workflow:
Assist in prescription preparation to company's standards and professional services
Data entry for new prescriptions, and managing refill request processing
Select medications to fill prescriptions according to Pharmacy Standards of Practice
Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
Accurately enter and maintain appropriate data within the applicable Pharmacy systems
Skills & Qualifications:
High School Diploma
Diploma from a Pharmacy Assistant credited course preferred
Previous Pharmacy Experience preferred
Effective organizational skills, ability to multi task
Problem Solving Skills
Strong attention to detail
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