User experience Jobs in Jasper, AB

What will be your daily

pursuit?

The F&B Banquet Manager is proactive, anticipating clients’ needs as well as responding promptly to the requests of customers by aligning services to the guests’ needs and schedules.

We are seeking a dynamic and organized professional to oversee event coordination and execution for all Jasper lodging Food & Beverage event operations. The ideal candidate will focus on driving efficiency, reducing labor costs, and ensuring team readiness through structured training programs. This individual will play a pivotal role in creating exceptional guest experiences while maintaining operational excellence across all Jasper Lodging properties.

When does this adventure begin?

This is a full-time, regular position beginning October 1, 2025.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?

Key Responsibilities

• Act as the primary liaison with Reservations and Sales Teams (GEM, Travel Trade) to ensure seasonal readiness for events.
• Provide onsite daily support to the Food and Beverage team, including room setup, event execution, training, and assistance with in-house events.
• Develop and implement training materials (Banquet Training Manual, Checklists, and SOPs) to standardize processes and event execution.
• Review and oversee all regional BEOs (Banquet Event Orders) and coordinate with LOB Managers to align schedules and labor models to optimize staffing and produce schedules achieving budgeted labour targets.
• Monitor and communicate last-minute event changes in Delphi, ensuring updates reach the relevant teams promptly.
• Lead the training of new employees for event execution and service
• Manage OpenTable reservations, ensuring restaurant spaces are optimized according to
• Oversee F&B readiness and client satisfaction during events, including room setups, event management, and post-event billing accuracy.
• Coordinate and oversee packaged F&B contracts with C-RES, Travel Trade Sales Teams, and other key groups.
• Collaborate with GEM Team and act as the main point of contact for event organizers and
• Ensure event signage and buffet labels are accurate and properly displayed before
• Verify actual sales versus bookings using Delphi and Maestro to ensure financial

Reservation & Event Coordination:

• Manage and process internal bookings using Delphi, ensuring accuracy and alignment with operational needs.
• Oversee and maintain OpenTable reservations, optimizing table availability and ensuring a smooth guest experience.
• Pull, review, and distribute BEO (Banquet Event Order) reports, ensuring all relevant departments are informed and prepared for upcoming events

Financial & Administrative Accountability:

• Conduct accurate monthly float count audit, including admin safe and all line-of- business (LOB) floats.
• Maintain financial records and reconcile float balances, ensuring compliance and
• Prepare and submit financial reports to the Accounting team before the 2nd of each month.

Team & Community Engagement:

• Facilitate new hire announcements, ensuring timely and effective
• Organize and coordinate staff lunches and community events with the P&C team, foster team morale and engagement.
• Support occasional administrative and operational tasks to ensure smooth day-to-day business
• Work with the People Team and LOB managers to create profitable community events.
• Coordinate community events as part of key Jasper programing (Jasper in January, Pride, Taste of Spring, Dark Sky).
• Create revenue driven events that appeal to tourists and locals

Qualifications & Skills:

• Facilitate new hire announcements, ensuring timely and effective
• Organize and coordinate staff lunches and community events with the P&C team, foster team morale and engagement.
• Support occasional administrative and operational tasks to ensure smooth day-to-day business
• Work with the People Team and LOB managers to create profitable community events.
• Coordinate community events as part of key Jasper programing (Jasper in January, Pride, Taste of Spring, Dark Sky).
• Create revenue driven events that appeal to tourists and locals

Championing Hospitality Standards Across All Properties:

• Serve as an ambassador for hospitality excellence, ensuring service standards are upheld consistently across all locations.
• Recognize and reinforce best practices that enhance guest satisfaction and operational
• Support collaboration between departments to maintain a unified guest experience across

#LI-KO1

What skills and experience do you need for this job?

The ideal candidate will possess the following knowledge, skills, and abilities:

• 3-5 years of leadership experience in Food & Beverage, ideally with multi-unit or event-specific
• Proven ability to manage large, complex operations while reducing labor costs and driving
• Strong knowledge of current Food & Beverage trends and best
• Exceptional organizational and training skills, with experience creating best-in-class training materials and onboarding programs.
• Adept at building relationships and working collaboratively with diverse teams, including seasonal staff and line supervisors.
• Skilled at inspiring and leading teams, fostering a culture of excellence, and driving
• Experience with financial management and creating memorable guest
• Strong organizational and time-management skills with attention to
• Proficiency in Delphi, OpenTable, and financial reconciliation
• Ability to multitask and prioritize in a fast-paced hospitality
• Excellent communication and interpersonal skills to foster positive team
• A proactive mindset with a commitment to upholding hospitality standards and guest
• Knowledge of systems such as Delphi, Salesforce, OpenTable, and other hotel/event management platforms is an asset

What will your work environment be like?

This is an exciting opportunity to make a significant impact on Jasper’s Food & Beverage operations. If

you thrive in a fast-paced, high-energy environment and are passionate about delivering exceptional

events and guest experiences, we’d love to hear from you.

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!