User experience Jobs in Jasper, AB

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Bike Technician. As a Bike Technician, you will be responsible for maintaining, repairing, and preparing bicycles to ensure a safe, high-quality riding experience for guests.

What you will be doing:

Reporting to the Recreation Manager, this role supports resort operations by delivering reliable equipment, exceptional service standards, and a seamless outdoor recreation experience.

• Consistently offer professional, friendly and engaging services
• Follow departmental policies, procedures, safety and service standards
• Inspect, maintain, and repair a fleet of Devinci and Trek bicycles, including mountain, road and e-bikes
• Diagnose mechanical issues and perform timely, high-quality repairs and tune-ups
• Prepare bikes for daily guest use, ensuring safety and optimal performance
• Manage inventory of tools, parts, and supplies; coordinate reorders as needed
• Maintain a clean, organized workshop and adhere to safety standards
• Assist guests with basic bike fitting, adjustments, and usage guidance
• Support rental operations and collaborate with recreation and guest services teams to ensure a positive user experience
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience as a bike technician or in bicycle repair (professional or advanced hobbyist), with Devinci and Trek brands an asset
• Strong knowledge of bike components, maintenance techniques, and repair tools
• Familiarity with -- systems is an asset
• Excellent attention to detail and commitment to safety
• Customer service mindset with strong communication skills
• Ability to work in a fast-paced, outdoor-oriented environment
• Relevant certifications (e.g., bike mechanic certification) are an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment

Additional Information

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

Want to learn more about this opportunity? View the complete job description by clicking this link: Bike Technician.pdf

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