User experience Jobs in High River, AB

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

As a Field Nurse Case Manager, you will play a critical role in supporting patients throughout their treatment journey within a Patient Support Program (PSP). Acting as a trusted healthcare partner, you will provide education, clinical support, case management, and therapy coordination while working collaboratively with patients, healthcare providers, pharmacies, and internal reimbursement teams.

This role combines patient care, care coordination, and healthcare navigation to help improve patient outcomes, facilitate access to therapy, and deliver an exceptional patient experience. The successful candidate will have a passion for patient advocacy, strong clinical knowledge, and the ability to build trusted relationships with healthcare professionals across Alberta.

What You'll Do:

• Deliver patient-centric case management services within established program protocols.
• Support patients throughout their treatment journey, including onboarding, education, adherence support, and ongoing follow-up.
• Provide disease-state, therapy, and medication education to patients and healthcare providers.
• Collaborate with physicians, clinics, pharmacies, and internal teams to coordinate patient care and access to therapy.
• Work closely with Reimbursement Specialists to support funding, prior authorizations, and patient access solutions.
• Conduct telephone-based and virtual patient follow-up activities, including adherence and monitoring calls.
• Monitor treatment progress, therapy interruptions, discontinuations, and patient outcomes in accordance with program requirements.
• Document patient interactions accurately and maintain complete, timely records within program systems.
• Identify and report adverse events (AEs) and product complaints in accordance with program, regulatory, and company requirements.
• Participate in ongoing product, therapy, and disease-state training.
• Attend occasional educational events, conferences, and clinic meetings to support patient and provider engagement.
• Build and maintain strong relationships with healthcare providers and clinic staff to ensure a seamless patient experience.
• Maintain the highest standards of patient confidentiality and privacy compliance.

Basic Requirements:

• Diploma or Degree in Nursing.
• Current unrestricted registration as a Registered Nurse (RN), Registered Practical Nurse (RPN), or Licensed Practical Nurse (LPN/LVN equivalent) in Alberta, with membership in good standing with the applicable regulatory body.
• Experience providing direct patient care, patient education, patient support, healthcare coordination, or case management.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Must reside in Ontario and be legally authorized to work in Canada.

Preferred Skills/Experience:

• Active nursing licensure in one or more additional Canadian provinces.
• Willingness and ability to obtain and maintain nursing registrations in additional Canadian provinces as business needs require.
• Experience working within a Patient Support Program (PSP), specialty pharmacy, reimbursement, infusion clinic, pharmaceutical, or healthcare setting.
• Bilingualism (English/French).
• Experience supporting specialty therapies, chronic disease management, biologics, oncology, neurology, immunology, rare disease, or other specialty care programs.
• Knowledge of reimbursement processes, funding navigation, and patient access programs.
• Experience using case management platforms, CRM systems, or electronic medical records (EMR/EHR).
• Strong problem-solving, relationship-building, and patient advocacy skills.

Travel & Working Conditions:

• Hybrid field-based role with travel throughout Alberta as required to support clinic visits, healthcare provider meetings, educational programs, conferences, and other stakeholder engagement activities.
• Valid driver's license and access to reliable transportation required.
• Primarily remote/home-office based when not travelling.
• Frequent computer and telephone use required.
• Occasional overnight travel within Ontario may be required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$59,500 - $99,100

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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