Trust officer Jobs in Niagara Falls, ON

At the City of Welland, we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. We're not satisfied with the status quo, and we're certainly not satisfied with doing things a certain way simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat.

So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating. At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference.

About the Position

Under the direction of the General Manager of Corporate and Enterprise Services, the Chief Information Officer provides strategic direction for the City’s Information Services function. The position is responsible for executing the City’s IT Strategic Plan, including advancing digital services for residents, improving internal business systems and processes, modernising technology infrastructure and strengthening the City’s cybersecurity posture. The CIO works closely with departments and senior leadership to align technology with organisational priorities and to drive continuous improvement and innovation across the Corporation.

Duties & Responsibilities

The duties listed are not meant to provide a description of each and every job the role performs, but those that represent the core functions of the job.

Strategic Leadership and Planning

• Lead the execution of the City’s IT Strategic Plan and ensure initiatives are sequenced, monitored and delivered according to scope and priorities.
• Support corporate planning by identifying technology opportunities that improve service delivery, operational efficiency and resident experience.
• Provide strategic advice to the General Manager and Corporate Leadership Team on emerging technology trends, major system decisions and digital modernisation efforts.
• Participate in the preparation of operating and capital budgets for the City’s IT needs.

Digital Services and Resident Experience

Internal Systems & Business Process Improvement

Technology Infrastructure & Operations

Cybersecurity and Risk Management

Stakeholder, Governance and Vendor Management

Project and Change Management

Team Leadership and Service Delivery

Supervision

What you need to Succeed...

Salary and Benefit Information

$153,255 - $179,287 (2026 rates)

Why Choose Welland?

How to Apply

Submit a current application which includes a current cover letter and resume.

The City of Welland is an equal opportunity employer committed to inclusive, barrier‑free recruitment and selection processes. In addition, the City of Welland is committed to accommodating persons with disabilities. Should you require any accommodations, we will work to meet your needs.

All applications are held in strict confidence. We thank all applicants for their interest; however, we will only contact those selected for an interview. No phone calls, please.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and is for employment assessment purposes only.

Corporation of the City of Welland | 60 East Main Street | Welland, ON | L3B 3X4 | welland.ca

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