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Technology specialist Jobs in North York, ON
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Information Technology Support Specialist
TCWGlobalToronto, ON, CanadaI&IT Lead Technology Specialist
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The Home Depot CanadaToronto, ON, Canada- Promoted
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CAA Club GroupThornhill, ON, CAInformation Technology Support Specialist
TCWGlobalToronto, ON, Canada- Full-time
IT Support Specialist
Payrate : CAD $28.85 / hr-$33.65 / hr
Location : Canada at Toronto-Exchange Tower
Target Start Date : ASAP
12 month Assignment with potential for renewal
Schedule : 9am-6pm M-F
Must Speak English and Chinese
Our leading Technology, Information and Internet client, is hiring an IT support Specialist to join their team onsite in Toronto, Canada. As an IT Support Specialist of the IT team in North America, your main responsibilities will be to provide technical support to our internal customers. In details, desktop support professionals execute repeatable core business processes and / or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
Responsibilities :
- Provide senior level technical support to assigned clients including game studios, function department, mainly about general application troubleshooting, complicated hardware issue diagnosis, requirement analyze and solution proposal provision
- Track computer system issues through to resolution, within agreed time limits
- Provide technical support to projects, play tech leader role in team to deliver project outcomes
- On-site PC preparation for new user, hardware and software issue troubleshooting, hardware shipping and receiving from remote user
- Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements
- IT assets on-site management. Keep assets data up to date in ITAM system
- Working with a team of motivated and engaged senior technologists, driving high performance and morale
- Support in areas of incidents, and high value services with a focus on customer experience
- Work to minimize the impact of service disruption to customers and clients during outage situations
- Interact with customers and leadership in order to understand their needs and maintain business relationships
- Reviewing ongoing tickets and tasks of IT operations and rectifying any issues
- Create and update documentation pertaining to deployments
Required Qualifications :
Desired Qualifications
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.