Work setting

• Private company, corporation or industry

Tasks

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• Linux
• JavaOS
• Networking software
• Networking hardware
• Intranet
• Internet
• Desktop applications
• File management software
• Security software
• Word processing software
• Presentation software
• Communication software
• Programming software
• Database software
• Programming languages
• Software development
• Mac OS
• MS Active Directory
• Data analysis software
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Team building opportunities