- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 37.5 hours per week
- Education :
- Expérience :
Education
College / CEGEP
Work setting
Private company, corporation or industry
Tasks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
No supervision responsibility
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Linux
- JavaOS
- Networking software
- Networking hardware
- Intranet
- Internet
- Desktop applications
- File management software
- Security software
- Word processing software
- Presentation software
- Communication software
- Programming software
- Database software
- Programming languages
- Software development
- Mac OS
- MS Active Directory
- Data analysis software
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP / IP
- Wireless networks
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Experience
Experience an asset
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Team building opportunities
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