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technical support specialist – information technology (IT)

technical support specialist – information technology (IT)

1995003 Ontario Inc.Scarborough, ON, CA
27 days ago
Salary
CA$34.07 hourly
Job type
  • Full-time
  • Permanent
Job description
  • Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience : 1 year to less than 2 years
  • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents
    • Work Term : Permanent
    • Work Language : English
    • Hours : 32 to 40 hours per week