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Technical Support Associate
HCLTechWood Buffalo, Canada, CATechnical Support Specialist - Pulp Mill
Alberta-Pacific Forest Industries Inc.Lac La Biche County, Canada, CATechnical Lead - Embedded Software & Development
Express Employment Professionals - Red Deer, ABBeaver County, Canada, CAAs A Technical Specialist, Are You Considering Pivoting Your Career To Scrum Master
estaffing IncAB, Canada- Promoted
Project Engineer (Canada to USA)
BarnardAlberta, Canada- Promoted
Senior / Lead Full Stack Developer
Drift GolfAlberta, Canada- Promoted
Agri-Flow Equipment & Supply - Parts Technician
UpSourced HRTaber, AB, caSolution Architect - Calgary
SnowflakeAlberta, Canada- Promoted
Technical Sales Representative (Pumps)
Executrade – Your Recruitment SpecialistsGreater Edmonton Metropolitan Area, CanadaWinOps Engineer
MIR Digital SolutionsAB, CanadaSenior Plant Operations Specialist
AirswiftWood Buffalo, Canada, CAtechnical sales executive
Ultimate Services Ltd.Red Deer County, AB, CAWork@Home Technical Support Associate
HGSAlbertaTechnical Theatre / Broadcasting Secondary Teacher
York Region District School BoardAlberta, CanadaSafety - Technical Safety Engineer or Specialist II
PetroplanAlberta- Promoted
Software Engineer in Test
Net2Source Inc.Alberta, CanadaAecom Principal Electrical Engineer
BoydenAB, CA(3) Corporate Consultants Required in Canada New
Skills ProvisionAlberta, CanadaTechnical Support Associate
HCLTechWood Buffalo, Canada, CA- Full-time
Roles & responsibilities : - Troubleshooting problems related to Desktop / Laptops, MAC, Windows operating systems and O365 / M365 applications.- Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.- Should be familiar with collaboration tools, meeting room equipment and meeting room checks.- Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.- Troubleshooting Windows Profile, printers, shared drives related issues.- Troubleshooting network connectivity issues.- Deploying standard image on desktops and laptops using Endpoint manager / Intune.- To provide 1st line technical support; answering support queries via phone and email.- To maintain a high degree of customer service for all support queries and adhere to all service management principles.- Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager / In tune, M365 etc would be preferred.Technical Proficiencies : - To take ownership of user problems and be pro-active when dealing with user issues.- To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.- Respond to inquiries from clients and help them resolve any hardware or software problems.- To escalate more complex calls to the relevant IT Support member.- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.- Pre-build PCs. Good Experience in deskside support.Required Skills and Experience : Minimum 3 years of experience- Associate Degree in Computer Science or related field- Exhibit HCL Technologies Guiding Principles- Professional demeanor- Excellent communication skillsAdditional requirements : Must possess a valid driver's license.