Technical account manager Jobs in Richmond Hill, ON

Account ManagerWe are hiring an Account Manager to join our growing digital signage sales team. The role focuses on managing the day-to-day relationship with our client and their existing accounts. Our team is built to provide digital signage services for large-scale digital signage networks as a single turnkey provider. Account Managers work with customers to be their voice inside the organization. They take client requests and work with other internal department managers to ensure all client needs are being met. If you have experience working in client services, customer success, project management, or in the creative or technology fields, we’d like to hear from you.ResponsibilitiesDevelop and foster relationships with existing customers.Understand our customers’ digital signage network objectives.Work with internal teams to bring new technology and tactics to reach the client’s network objectives.Manage day-to-day requests for content, new installations, or field service.Manage timelines with internal teams to ensure timely resolution of client requests.Understand our responsibilities and obligations for pricing and turnaround times set out in customer agreements.Skills and CompetenciesWe’re looking for a client service professional that is outgoing, has an interest in learning about new technology, and has a passion for amazing content. Our Account Managers work in a fast-paced environment and need to excel with organization. They gather information from the client and act as an internal representation of the client inside the organization. Ultimately, the goal is to ensure all your clients are receiving high-touch customer service at all of their interactions.RequirementsBachelor's degree.Exceptional interpersonal and customer service skills.Proficiency with MS Word and Excel.Excellent written and verbal communication skills.ABOUT THE COMPANYOur client is a full-service organization with a 120,000 square foot state-of-the-art production facility based in Markham, Ontario. With additional offices based in Toronto, New York, and Montreal, they are unmatched in terms of technology, production capabilities, and product diversity, serviced by the most experienced and knowledgeable team of display graphics, digital signage, content production, and print professionals in the business. Their reputation for reliability, quality workmanship, professionalism, and customer service is well earned and reflected by the trust and loyalty of the clients they serve.As a multi-faceted visual communications media company, they serve their clients’ needs of transforming spaces in retail, out-of-home advertising, digital, corporate / event marketing, hospitality, and consumer packaged goods (CPG) industries. Their company name represents strength and innovation, both of which are necessary for growth and success within their respective industries. They have two divisions – one focused on media and the other on visual solutions, supporting their commitment to continue being leaders in All Things Visual.We thank all applicants, however, only those selected for an interview will be contacted. Our client is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. They are a supporter of AODA (Accessibility for Ontarians with Disabilities Act). Accommodation will be provided to all applicants with disabilities during the recruitment process. Please include a summary of the accommodation required in your application email.