Technical Account Manager

Our client is a vendor for the telecommunications industry headquartered in Luxembourg. They are a 100 people growing company assisting telecommunications service providers around the world.

A Day in the Life of the Technical Account Manager

As the Technical Account Manager, you will be the go-to expert and trusted advisor for their North American clients, delivering top-notch support and strategic insights to ensure a seamless customer experience.

So, how are they going to keep you busy?

• Manage the service delivery and implementation of clearing solutions for existing and new customers (mobile and network operators) in a timely and efficient manner
• Provide training and post implementation support
• Lead projects for new services and features and coordinate internal and external stakeholders
• Be the central point of contact for the company’s customers on their operational requests
• Be involved in day-to-day support including resolution for clearing and BI analytics services
• Keep the company’s customers satisfied by providing excellent service
• Ensure requests are handled efficiently by managing the service ticket flow
• Maintain regular communication with customers
• Visit customers periodically
• Reviewing SLA performance and help improve performance where required
• Provide training to the customers on internal tools and business processes
• Take the coordination of the account management team for Operations, customer support, project delivery
• Be Customer first point of contact for Tier1 customers
• Take change request leadership, meaning from customer requirements, effort evaluation, price proposal to internal follow up for development, testing and production delivery.

What will make you eligible for this role?

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